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as i do not know what laptop we are talking about here i asume its not a notebook if it is the time is slightly lower (6-8 hours) a normal lap top 10 - 12 hours. some super batery laptops come with an own (long) guide how to keep the batery alive.
to keep the batery alive a long period of time charge it from 50% not when its at critical.
If u can take out the batery when you are using cable and its fully charged it also has a longer life time. or just take out the cable when its at 100% and recharge it when it gets to 50%
dont have your computer in the lap it can over heat the computer/batery and the lifte time gets even lower.
try to check if other battery is working when being charge,if the problem is in ur battery u have to return and ask for replacement fron the store where you purchased it.nobody can repair battery pack.tnx
batteries have a charge memory in the, when you purchase a new battery the best thing to do is to fully drain the battery before charging it up, this will tell the battery that it needs full charge, if you charge the battery before this it will only charge the battery to a certain percentage. what you need to do now is find a way to fully discharge the batteries