Question about HP Officejet 5510 All-In-One Thermal Printer

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Can't fax long distance now-

I am unable to send or receive faxes long distance, but can fax when they go or come from numbers in same area code- this might have started after new computer with vista system- phone company says line is fine and i can make long distance phone calls

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Do you have a DIGITAL phone service like Vonage?

Fax machines are ANALOG devices and will not work reliably on a DIGITAL phone line..

Posted on Dec 30, 2008

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1 Answer

Can receive faxes but can't send


It almost seems your HP machine is arbitrarily denying you access to long distance numbers. Try referring this issue directly to HP for an explanation.

Dec 20, 2013 | HP Officejet Pro L7590 All-in-One InkJet...

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Do I have to dial 9-1 before the area code when faxing?


Hello, If you are in an office or corporate environment where the phone system is on a PBX you need to dial 9 usually to get outside the office. If you just have the unit setup at home or to an analog phone jack (not going thru a PBX) then just dial 1 + area code + number. If the number is local then don't use a 1, just the phone number and area code.
Chris

May 11, 2011 | Ricoh Aficio CL3500N Laser Printer

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Able to send faxes but unable to receive faxes.


You probably have to set something up in your settings.

Usually this goes: Settings>Fax Setup>Receive

Of course, this is generic, and all Fax machines are different. Is there a model number?

Jan 15, 2010 | Compaq Office Equipment & Supplies

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HP Officejet 6310 All-In-One InkJet Printer Changed home telephone system and now I can send faxes out but cannot receive?


Hi

Check the following link

CAN SEND but CANNOT Receive

  1. Make sure that the fax header contains the full 10-digit telephone number of your HP fax product, including the area code. To modify the fax header, use the following steps:
    1. Press the Setup button () on the product control panel.
    2. Press 4 for Basic Fax Setup, and then press 1 for Fax Header.
    3. Type personal or company information using the keypad, and then press OK.
    4. Type the phone number, including area code, for your HP fax product, and then press OK.
  2. Dial 1-888-HPFaxme and send a fax to the HP Fax Test Service.




Jan 04, 2010 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Fax problem. Trying to send international fax to France. I can hear the fax number being dialed ok, but no connection after 12 rings. Calling fax number from phone hooked up through mp530 connects ok! ...


Hi ...

It might be possible that the line is loose or the long distance calling code is incorrect. Follow the below instructions which might resolve the problem.

Sending Using a Long Distance Calling Code The telephone company or PBX system may use long distance calling codes on a phone line as a means to manage long distance calls. This service may extend to a fax phone line and for local phone calls as well. To use a calling code for faxing, enter a pause (or pauses, as necessary) in the dialing sequence to allow time for the phone system to distinguish between the phone number and the calling code. For example, if the calling code has to be entered after the phone number, press <Redial/Pause> after the long distance number and then enter the calling code.
Here is an example of a couple of variations that may be used by the phone company / PBX system. (For details on time sequence between the long distance number and when you must enter the calling code, please contact your phone company or telecommunications specialist.)
Long distance number: 212.555.1212
Calling code: 123456
Scenario One: 12125551212p123456 Scenario Two: 123456p12125551212

Note: The above scenarios include a pause (p) in between the dialing sequence. This pause may be necessary to allow the phone system to detect each set of dialing sequences. The pause length can be adjusted from one to nine seconds, the default is two seconds.

Tips to help you send a fax using a calling code.
  1. To send a fax using a calling code, it may be necessary to add a pause(s) before the next string of dialing digits. The above example shows how a calling code is used to dial a long distance fax number. To provide time before the calling code number is dialed and avoid misdialing, a pause should be added.

    Example: 12125551212p123456

    The number of pauses will depend on the phone / PBX system.

    It is suggested to confirm if the time before the next set of digits is dialed will always be constant. This way you can always use the same number of pauses for that dialing sequence. If needed, you can also change the pause [Pause time] length from its default 2 seconds.

  2. Connect a telephone to the fax machine.
    1. Connect a line cord from the telephone wall jack to the [L] jack (or item <1>) on the fax machine.

      mp530_telports.gif
    2. Connect a line cord from the extension telephone port on the fax machine (top jack (or item <2>)) to an external telephone.

      mp530_telports.gif

  3. To send a fax using a calling code, it is recommended to dial using the attached telephone.
    1. Press the <FAX> button on the operator panel.
    2. Insert the documents face-up on the ADF.

      mp530_adfguides.jpg
    3. Pick up the handset of the attached telephone and confirm you hear a dial tone.
    4. Dial the fax destination number on the attached telephone.
    5. When you are prompted to enter your calling code, dial it on the attached phone.
    6. When you hear the remote fax machine's high-pitched receive tones, press <Color> to send a color fax or <Black> to send a black and white fax. The audio signal heard from the handset will be cut off.
    7. Hang up the handset.
    8. When the transaction is complete, the fax machine will return to standby mode.
Don't forget to vote if this helps ... Cheers :)

Jul 17, 2009 | Canon PIXMA® MP530 All-In-One Printer

1 Answer

Can't send a fax.


This can be tricky and sometimes requires some playing around with to get the settings you need. Here is a document that HP created for just your situation. You may need to try it a few times to get the timing right but once you figure it out you should be able to use the same formula for all other fax calls long distance.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu01821&cc=us&lc=en&dlc=en

Jan 15, 2009 | HP Officejet 5610 All-In-One InkJet...

3 Answers

How to send fax from computer ?


Hi,
Please follw the below steps:
To Fax From Your Word Processing Program1. Some software products, such as Microsoft Word, allow you to fax a document without opening your fax software.
2. Open the document that you want to fax.
3. From the File menu, select Print. The Print window opens.
4. Instead of printing to your default printer, look for an option that allows you to Print to Fax. Select this option and click Print.
5. You will be asked to provide the recipient's fax number and other assorted information as with a fax program.
6. The fax message compiles, the modem dials. If the connection is made with the other modem, the fax will be sent.
To Send a Fax From Fax Software1. Prepare the document that you want to fax.
2. Prepare a fax cover sheet, if desired.
3. Open your fax software - such as Microsoft Fax or Microsoft Exchangemag-glass_10x10.gif.
4. Look for an icon or menu command that allows you to send a fax - such as Send New and Send Fax. Click on that item.
5. Follow instructions for entering the fax number of the recipient and any other requested information. Be sure to include area codes and long-distance information if needed.
6. Indicate whether you wish to send a cover sheet.
7. When asked to attach the file, follow instructions to attach the file that you want to fax.
8. When ready, click Send. The fax will begin to compile the information and, when ready, will dial the remote fax machine.
9. When the connection is made, the fax will be sent.

Thank you.....

Dec 08, 2008 | Office Equipment & Supplies

1 Answer

Can't fax


Can you send faxes to a local number? If you can the problem is likely to be that there is no long distance carrier set up for your new VOIP service. You could also try using a regular telephone connected to the same jack as the fax uses to try dialing a long distance number, this may give you a hint as to what's wrong. You should also contact Comcast tech support about this problem, the VOIP box may not be properly configured for long distance service.

Carl

Dec 04, 2008 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

I have a lexmark x4270. Having problem sending fax. Sending local number, it's OK, but sending a different area code, it uses the local area code then the first 7 number of that number. Because someone...


Hi zoaj,

More then likely you have the fax set up to USE A DIALING PREFIX.

Therefore it is automatically doing this, regardless of what you input.

Follow the proceedure below ( which comes directly from the users manual for your printer type ) to change this. Delete the " USE A DIALING PREFIX " information.

once that is done, it will no longer automatically add the prefix for you. :)

I have BOLDED the relevant information below that pertains to this.

Please take a moment to evaluate my solution. Your appropriate rating of my solution would be greatly appreciated.

Thank you,

Using the Fax Setup Utility Use this utility to adjust the fax send and receive settings. When you save these settings, they apply to every fax you send or receive. You can also use this utility to create and edit your speed dial list.
  • Click Start onestep.gif Programs onestep.gif Lexmark 4200 Series onestep.gif Fax Setup Utility.
  • From Lexmark All-In-One Center All-In-One Main Page, click Fax Setup Utility.
  • faxsetu.jpg
The following table describes the Fax Setup Utility tabs:
On this tab:
You can:
Send
  • Enter your name and fax number.
  • Select a maximum send speed and a print quality for outgoing faxes.
  • Choose whether to scan the entire document before dialing the number.
  • Choose whether to use error correction.
  • Select when to print a fax usage report.
  • Select when to print a fax activity report.
Receive
  • Choose whether you want to print a footer (date, time, and page number) on each page.
  • Automatically reduce an incoming fax to fit to the paper size loaded or print it on two sheets of paper.
  • Select whether you want to forward a fax or print it, and then forward it.
Connection/Dialing
  • Select the number of times you want the machine to redial and the time between those attempts if the fax cannot be sent on the first try.
  • Select the phone line format you want to use (Pulse, Touch-tone, Behind a PBX).
  • Enter a dialing prefix.
  • Choose how (manually, if fax tones are detected, or after a certain amount of rings) you want to answer incoming calls.
  • Select a distinctive ring.
Speed Dial
Add to, create, or edit the speed dial list.
Group Speed Dial
Create a group number and name, and then add phone numbers to the group.

Oct 11, 2008 | Lexmark Office Equipment & Supplies

1 Answer

I can't send faxes aut of my phone area.


there is no problem unless you do not have long distance you can only send a fax to a non local number if have long distance without it your not going to go far

Jun 30, 2008 | Brother MultiFunction Center MFC-440CN...

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