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Voip phone is workin properly but when i try to send fax it shows comm error

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Make sure the same dial tone you can talk on is plugged into your fax machine. Try plugging a plain old telephone into the wall jack your fax is plugged into. Until you hear dialtone in that jack, don't bother troubleshooting the fax any more.

Posted on Dec 18, 2008

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1 Answer

Fax thru pap2


NOTE: Set the following parameters under Line 1 or Line 2 tab, depending on what Line the fax is registered to.
Step 1:
Access the PAP2’s web-based setup page.
Step 2:
Once the PAP2’s web-based setup page appears, click Admin Login then click switch to advanced view.
Step 3:
Click Line 1 or Line 2.
5185-003.png Step 4:
Look for Network Settings set Network Jitter Level to high.
5185-005.png Step 5:
Go to the Audio Configuration section and set Silence Supp Enable, Echo Supp Enable and No Echo Canceller to no. Set FAX Passthru Method to NSE, FAX Passthru Codec to G711u and Use Pref Codec Only to yes.
5185-007.png Step 6:
Go to the Supplementary Service Subscription section and set Call Waiting Serv and Three Way Conf Serv to yes.
5185-009.png NOTE: If the above settings did not work, please power down the PAP2 and power it on after 30 seconds.
Step 3:
Click Line 1 or Line 2.
5185-003.png Step 4:
Look for Network Settings set Network Jitter Level to high.
5185-005.png Step 5:
Go to the Audio Configuration section and set Silence Supp Enable, Echo Supp Enable and No Echo Canceller to no. Set FAX Passthru Method to NSE, FAX Passthru Codec to G711u and Use Pref Codec Only to yes.
5185-007.png Step 6:
Go to the Supplementary Service Subscription section and set Call Waiting Serv and Three Way Conf Serv to yes.
5185-009.png NOTE: If the above settings did not work, please power down the PAP2 and power it on after 30 seconds.

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