Question about Lexmark Printers & Copiers

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Lexmark x6570m printer cannot communicate with pc. pc needs hi sprrd usb 2.0 port host controller.

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Not sure what u mean,rt click on computer icon,where is icon

Posted on Mar 07, 2009

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  • 638 Answers

1)right click the my computer icon
2)click properties and then click hardware n go to device manager.
3)uninstall all usb ports and then scan for hardware changes
4)ur pc will detect your printer and ask for printer drivers
5)re load drivers and your pc will communicate with your printer
6)for reloding install the cd follow the instructions on the screen and click next
7)restart when the printer is loded.connect the wires and cords properly

Posted on Dec 17, 2008

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My Lexmark Z816 cannot communicate with comupter. Have worked through troubleshoot to device manager and was told USB Root Hub is fine but USB Host Controler not activated. How do I activate it?


Please follow the steps below to enable USB host controller:
1. On your computer, go to Start menu. 2. Right-click on My Computer. 3. Click on Properties. 4. In the pop-up windows, go to Hardware tab. 5. Click on Device Manager. 6. In the Device Manager window, expand Universal Serial Bus controllers. 7. From the list of USB host controllers, look for any in the list with a warning (?, !, X) sign (typically indicates a missing or improperly installed piece of software). Right-click on the item and select enable.

Another quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer. Reboot your pc. Unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer. Then try to print again once the computer fully recognizes the USB connection.


I hope this helps.

Nov 01, 2011 | Lexmark Z816 InkJet Printer

1 Answer

PC not reading printer


With the Lexmark printers communication subsystem you MUST let the driver ask for you to plug in the printer. DO NOT plug the printer into the USB port until told to do so.

To fix a fouled install:
(1) Uninstall the Lexmark drivers in Add Remove Programs
(2) Shutdown the computer
(3) Disconnect the printer from the USB port
(4) Restart the computer
(5) Run the Driver Installation software
(6) Cancel ALL attempts by windows to auto install the printer
(7) When the software asks for the printer connect it and continue

Jan 29, 2009 | Lexmark X2350 All-In-One InkJet Printer

1 Answer

Lexmark x6579 cannot communicate with PC. Error msg. PC needs hi speed USB 2.0 port host controller.


most computers have USB 1.1 and USB 2.0 ports

try all USB ports on your computer.

Dec 17, 2008 | Lexmark Printers & Copiers

1 Answer

Printer not communicating with pc


With the Lexmark printers communication subsystem you MUST let the driver ask for you to plug in the printer. DO NOT plug the printer into the USB port until told to do so.

To fix a fouled install - (1) Uninstall the Lexmark drivers in Add Remove Programs
(2) Shutdown the computer
(3) Disconnect the printer from the USB port
(4) Restart the computer
(5) Run the Driver Installation software
(6) Cancel ALL attempts by windows to auto install the printer
(7) When the sofware asks for the printer connect it and continue

Dec 13, 2008 | Lexmark X1240 All-In-One InkJet Printer

1 Answer

Communication problem printer lexmark2600


A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC, as explained below.
Frequently, issues are caused simply by a break in the signal sent from PC to printer or vice versa.Unplugging and re-plugging the printer allows the small amount of on-board memory on the printer to be cleared, with the result that the PC recognizes the machine properly.
Programs continuing to run in the background of the operating system (OS) can cause the signal to be lost. Rebooting the PC ends all programs that may be running and makes a 'clean' start, allowing the signal to be detected.
The Basics:
  1. Check your cables and their connections. Reconnect the parallel or USB cable to the computer and to the printer. Make sure there is a direct connection, with no scanners, switchboxes, or hubs inline. Other devices can sometimes cause communication problems between the computer and printer. For more information on this issue, see 'Scanners and Other Devices' below.
  2. Remove the power supply cord and reattach it to the printer. The printer should make a noise soon after the power cord is reattached. Note: This is a general diagnostic that seems to fix minor communication issues.
  3. If you are using a parallel port, verify that your computer is set up for bi-directional communications. If bi-directional communication is not enabled on your computer, the parallel port mode setting in the computer CMOS setup will need to be set to either bi-directional or ECP. Do the following:
    1. Right click on My Computer and select Properties.
    2. Click Device Manager. You should see a section called Ports (COM & LPT). There should be a (+) sign to the left of that section.
    3. Click on it, and look for ECP Printer Port (LPT1). You may need to contact your PC manufacturer if any of the following are true at this point:
      • It does NOT say ECP in the description.
      • There is no listing for Printer Port or any variation of'LPT.
      • There are question marks or exclamation points next to the LPT1 port listing.
        Let your PC manufacturer know what you are trying to accomplish and what you have done up to this point.
  4. Go to Start, Settings, Printers. Right click on the Lexmark object and select Properties.
  5. Click the Details tab.
  6. Under Print to the following port, it should say LPT1 for parallel cables and USB Lexmark or USB00x (<x> = 1-9) for USB cables. You can change these values by clicking on the arrow and selecting a new value from the list. Click Apply, and OK.
    If you are using a USB cable and the USB value is not in the list, try uninstalling and reinstalling the driver as detailed in your manual.
    If you are using a parallel cable and do not see LPT1, you will need to ask your PC manufacturer to walk you through the process of turning your parallel port on. You will also need to make sure the Lexmark printer is set as default. If not, right click on it and select the default option.
  7. If the printer does not work when connected directly to the computer's port and you have complied with the steps above, there may be a hardware problem. In this case you should perform a self-test on the printer. (Click Start a New Search above this solution and enter self test in the search field.)
Scanners and Other Devices
Scanners or other sharing devices could cause communication problems.
  • If you are using a parallel connection, please verify that your cables, scanner, or other sharing devices are IEEE-1284 compliant .
    If you are using an USB connection, they need to be at least USB 1.0 compliant.
  • If the printer prints normally without the scanner/sharing device and its cables, there might be a problem with the scanner/sharing device. Please contact the manufacturer for information on how to fix such issues.

    Note: Although connecting devices through a scanner (or other sharing device) may work, we do not recommend or support the use of such devices as they can interfere with the signal strength that is sent to the printer. Please contact the manufacturer of the scanner/sharing device regarding communication issues for that specific device.
USB Issues:
  1. Right click on My Computer and select Properties.
  2. Click Device Manager. Click on the plus (+) sign next to Universal Serial Bus Controllers. The host controller listed here is the software that runs your USB ports. It is linked to a chipset on the motherboard that requires frequent updates to satisfy the needs of newer products such as your printer.
  3. Look at the name of the host controller. Some of the more common names are Ali, Intel, AMD, Via, and SIS. You will need to contact your PC manufacturer to get help updating these specific controllers to the newest driver set.
    If YOU are the PC manufacturer, check the manual for your motherboard to find out who makes the chipset for the motherboard. Again, Ali, Intel, AMD, Via, and SIS are some of the more common manufacturers of chipsets.
  4. Look for either Lexmark USB Printer or Other Devices in the Device Manager.
  5. If you see anything with Lexmark..., click on the plus (+) sign to its left and look for Inkjet Color Printer below it.
  6. If it is present, double-click on it. Tje next screen should report that the device is working properly.
  7. If you see any question or exclamation marks listed in the Device Manager (small yellow icons next to the listings), double-click on those items to obtain information on what's wrong with the items. This information is useful for troubleshooting the system.
  8. If not or there is nothing present, you will need to uninstall and reinstall the printer driver software, or download a newer version from our web site. Click here and follow the link to our Drivers & Downloads center.
  9. It is also recommended that you connect your printer to a USB port that is hardwired or "part" of the motherboard. USB ports that are located in the front of the PC and those that are located in the expansion card slots may cause communication issues if used for printing. You should always try to use the USB slot that is located near your peripheral slots, i.e., your mouse, keyboard, parallel and serial ports.
Docking Stations:
If you are using a docking station, try using the printer with a different, standard computer with parallel equipment as a test. You may want to contact the manufacturer of your other device for information on the correct functioning of a pass-through device. If the printer does not function correctly when directly hooked to a computer, the hardware may be at fault and the printer will need to be run through the self-test.
Converters/Adapters:
Lexmark printers do not support USB/parallel adapters and will probably not work. Nor will any USB/Parallel constructed cables. Our printers require either an IEEE 1284 bi-directional parallel cable, or a USB v.1.0 or 2.0 A/B style cable. Some printers can only use the parallel cable, some can use only the USB, and some can use either one. However, Lexmark cannot support printers hooked up to computers with a cable that attempts to cross between parallel and USB platforms, as this will cause communication issues.
Software Interference:
A piece of software may be interfering with the printer's communication ability, or your computer may be experiencing a system resource problem. We can try to alleviate these issues by putting your computer into Selective Startup mode. This will prevent any software applications other than Windows from loading when the system starts. To do this:
  1. Click Start, Run.
  2. Type MSCONFIG on the Open line, then click OK.
  3. When the System Configuration Utility opens, place the marker dot beside Selective Startup. Below that, deselect Load Startup Group Items. Then click Apply and OK. You will be prompted to restart the system.
  4. When your system restarts, only the Windows operating system should be running. You should not see any icons in the lower right-hand corner of the screen, beside the clock.
  5. Try your action again. If it works, the source of the problem was one (or more) of the applications that were loaded into memory.
  6. You can return your system to its original configuration by clicking Start, Run, typing MSCONFIG and clicking OK. This time, select Normal Startup, click Apply and OK, and restart the computer.

Dec 02, 2008 | Lexmark X2500 All-In-One Printer

1 Answer

Hi. I have previously downloaded the driver for the Lexmark X75 printer, but when I try to print -I get the following error message: "Incorrect Port Detected. The current print job has been...


I'm assuming you're using Windows XP. If not, these directions may differ a little.

  1. Click Start > Printers and Faxes.
  2. Right-click on Lexmark X75, and then click on Properties.
  3. Click on the Ports tab.
  4. Find Lexmark X75 under the Printers column (or look for which item under the Port column is checked).
  5. Chances are it somehow got changed to COM or LPT. Find any available USB port and check it. Click Apply.
  6. Try to print. If it doesn't work now, you'll probably get a different error, something like "Cannot Communicate". If that happens, go back to theProperties window and try checking any other USB ports you see there. If there aren't any more to try, you may have to uninstall and reinstall the drivers to get it working.
Good luck!

Aug 05, 2008 | Lexmark Printers & Copiers

1 Answer

Lexmark Printer Install - No Communication Error


With the Lexmark printers communication subsystem you MUST let the driver ask for you to plug in the printer. DO NOT plug the printer into the USB port until told to do so.

To fix a fouled install:
(1) Uninstall the Lexmark drivers in Add Remove Programs
(2) Shutdown the computer
(3) Disconnect the printer from the USB port
(4) Restart the computer
(5) Run the Driver Installation software
(6) Cancel ALL attempts by windows to auto install the printer
(7) When the software asks for the printer connect it and continue

Jul 19, 2008 | Lexmark X1150 All-In-One InkJet Printer

6 Answers

Lexmark Printer Install - No Communication Error


is the printer in its own USB port? Some printers that "talk back" to the PC do not like to share a port so do not have it on a USB HUB.

Apr 17, 2008 | Lexmark X2500 All-In-One Printer

4 Answers

Printer stays offline on Vista


To help you resolve this problem, try the suggestions below.

The Basics:

1. Check your cables and their connections. Reconnect the parallel or USB cable to the computer and to the printer. Make sure there is a direct connection, with no scanners, switchboxes, or hubs inline. Other devices can sometimes cause communication problems between the computer and printer. For more information on this issue, see 'Scanners and Other Devices' below.
2. Remove the power supply cord and reattach it to the printer. The printer should make a noise soon after the power cord is reattached. Note: This is a general diagnostic that seems to fix minor communication issues.
3. If you are using a parallel port, verify that your computer is set up for bi-directional communications. If bi-directional communication is not enabled on your computer, the parallel port mode setting in the computer CMOS setup will need to be set to either bi-directional or ECP. Do the following:
1. Right click on My Computer and select Properties.
2. Click Device Manager. You should see a section called Ports (COM & LPT). There should be a (+) sign to the left of that section.
3. Click on it, and look for ECP Printer Port (LPT1). You may need to contact your PC manufacturer if any of the following are true at this point:
* It does NOT say ECP in the description.
* There is no listing for Printer Port or any variation of'LPT.
* There are question marks or exclamation points next to the LPT1 port listing.
Let your PC manufacturer know what you are trying to accomplish and what you have done up to this point.
4. Go to Start, Settings, Printers. Right click on the Lexmark object and select Properties.
5. Click the Details tab.
6. Under Print to the following port, it should say LPT1 for parallel cables and USB Lexmark or USB00x (<x> = 1-9) for USB cables. You can change these values by clicking on the arrow and selecting a new value from the list. Click Apply, and OK.
If you are using a USB cable and the USB value is not in the list, try uninstalling and reinstalling the driver as detailed in your manual.
If you are using a parallel cable and do not see LPT1, you will need to ask your PC manufacturer to walk you through the process of turning your parallel port on. You will also need to make sure the Lexmark printer is set as default. If not, right click on it and select the default option.
7. If the printer does not work when connected directly to the computer's port and you have complied with the steps above, there may be a hardware problem. In this case you should perform a self-test on the printer. (Click Start a New Search above this solution and enter self test in the search field.)

Scanners and Other Devices
Scanners or other sharing devices could cause communication problems.

* If you are using a parallel connection, please verify that your cables, scanner, or other sharing devices are IEEE-1284 compliant .
If you are using an USB connection, they need to be at least USB 1.0 compliant.
* If the printer prints normally without the scanner/sharing device and its cables, there might be a problem with the scanner/sharing device. Please contact the manufacturer for information on how to fix such issues.

Note: Although connecting devices through a scanner (or other sharing device) may work, we do not recommend or support the use of such devices as they can interfere with the signal strength that is sent to the printer. Please contact the manufacturer of the scanner/sharing device regarding communication issues for that specific device.

USB Issues:

1. Right click on My Computer and select Properties.
2. Click Device Manager. Click on the plus (+) sign next to Universal Serial Bus Controllers. The host controller listed here is the software that runs your USB ports. It is linked to a chipset on the motherboard that requires frequent updates to satisfy the needs of newer products such as your printer.
3. Look at the name of the host controller. Some of the more common names are Ali, Intel, AMD, Via, and SIS. You will need to contact your PC manufacturer to get help updating these specific controllers to the newest driver set.
If YOU are the PC manufacturer, check the manual for your motherboard to find out who makes the chipset for the motherboard. Again, Ali, Intel, AMD, Via, and SIS are some of the more common manufacturers of chipsets.
4. Look for either Lexmark USB Printer or Other Devices in the Device Manager.
5. If you see anything with Lexmark..., click on the plus (+) sign to its left and look for Inkjet Color Printer below it.
6. If it is present, double-click on it. Tje next screen should report that the device is working properly.
7. If you see any question or exclamation marks listed in the Device Manager (small yellow icons next to the listings), double-click on those items to obtain information on what's wrong with the items. This information is useful for troubleshooting the system.
8. If not or there is nothing present, you will need to uninstall and reinstall the printer driver software, or download a newer version from our web site. Click here and follow the link to our Drivers & Downloads center.

It is also recommended that you connect your printer to a USB port that is hardwired or "part" of the motherboard. USB ports that are located in the front of the PC and those that are located in the expansion card slots may cause communication issues if used for printing. You should always try to use the USB slot that is located near your peripheral slots, i.e., your mouse, keyboard, parallel and serial ports.

Multiple PCs:
The printer cannot be connected to multiple PCs at the same time. This includes, but is not limited to, using both the USB and parallel ports of the printer and the use of switchboxes. The system board on the printer will get confused at multiple requests for status, even if one computer is off and the other is on.

Docking Stations:
If you are using a docking station, try using the printer with a different, standard computer with parallel equipment as a test. You may want to contact the manufacturer of your other device for information on the correct functioning of a pass-through device. If the printer does not function correctly when directly hooked to a computer, the hardware may be at fault and the printer will need to be run through the self-test.

Converters/Adapters:
Lexmark printers do not support USB/parallel adapters and will probably not work. Nor will any USB/Parallel constructed cables. Our printers require either an IEEE 1284 bi-directional parallel cable, or a USB v.1.0 or 2.0 A/B style cable. Some printers can only use the parallel cable, some can use only the USB, and some can use either one. However, Lexmark cannot support printers hooked up to computers with a cable that attempts to cross between parallel and USB platforms, as this will cause communication issues.

Software Interference:
A piece of software may be interfering with the printer's communication ability, or your computer may be experiencing a system resource problem. We can try to alleviate these issues by putting your computer into Selective Startup mode. This will prevent any software applications other than Windows from loading when the system starts. To do this:

1. Click Start, Run.
2. Type MSCONFIG on the Open line, then click OK.
3. When the System Configuration Utility opens, place the marker dot beside Selective Startup. Below that, deselect Load Startup Group Items. Then click Apply and OK. You will be prompted to restart the system.
4. When your system restarts, only the Windows operating system should be running. You should not see any icons in the lower right-hand corner of the screen, beside the clock.
5. Try your action again. If it works, the source of the problem was one (or more) of the applications that were loaded into memory.
6. You can return your system to its original configuration by clicking Start, Run, typing MSCONFIG and clicking OK. This time, select Normal Startup, click Apply and OK, and restart the computer.

Mar 04, 2008 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Does not communicate with printer and computer


I had the same problem with a lexmark printer. I went into device manager and deleted the software and the printer, i plugged in the printer then reinstalled the software. I did have to manually search for a file on the disk itself before it would install completely. if this happens, where it says cannot locate file, hit the browse button and in the browse window, look for the missing file. it may take a little xeploring to find it, but once you do it oughtta work. I hope this helps, Matt(crippsms@windstream.net)

Dec 27, 2007 | Lexmark X2550 All-In-One Printer

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