Question about Symantec Norton 360 for PC (037648318846)

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Norton 360 Parental Control upon startup

Every time I start up my computer a popup comes up and says that i have to do a live update for parental controls. I do so, it finishes, restart my computer. Still a popup.

Norton 360....

any help?

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  • ebartone Dec 23, 2008

    I have this too, on the 3 computers I installed it on in my home. AND the parental controls are not working, at least the part that relies on the parental control list that was supposed to be downloaded with live update. SPent a lot of time with Symantec, and they could not fix it.

  • Anonymous Dec 28, 2008

    I am having the exact same problem. I have installed on two computers. I spent 2 hours on-line with Symantec to no avail. I have re-installed several times, but I have the same problem.

  • brian1936 Dec 28, 2008

    Same exact problem on 2 computers. The symantec technician reinstalled the program but it did not work

  • chiarobo Dec 29, 2008

    I have exactly the same problem after I downloaded Norton 360 yesterday.

  • aftaab Dec 31, 2008

    Notification to update parental control keeps popping in N360, even if you click yes. Despite that, the parental control does not work, which is very worrying. I did a complete reinstall.. got online tech to work on my machine twice, but this did not help. I am thinking of switching to another product.. anyone knows any all in one product that can handle virus, firewall, parental control and backup ?

  • earwiggo Dec 31, 2008

    I too have exactly this problem, and so, it appears, do others attempting to use the Norton 360 parental control add-on, see:

    One thing's for sure, Norton's technical support team doesn't appear tobe able to resolve this issue! I think that this may be a generalproblem that only Norton can fix. Perhaps, if we bombard them withemails drawing their attention to it they may do something about it. Inthe meantime I certainly won't be recommending this product to anyone else - it's already stolen hours off my Xmas Holiday and I don't intend to waste any more time on it!

  • Anonymous Jan 12, 2009

    Same problem here. Posted the problem on Norton's forum. No one has a fix as of yet...

  • Anonymous May 08, 2009

    my dad put parental control once and then i deleted it in the Control Pannel. BUT NOW, i cant delete it anymore. can anyone tell me how i can?



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  • 181 Answers

If you are using teh n360.2 means just for the upgraded version that is n360.3 it has the inbuilt parental control
uninstall the older version through add/remove programs and install the latest version it will fix the issue..

Posted on Mar 18, 2009

  • vimalraj baskar
    vimalraj baskar Mar 20, 2009

    whats my suggestion is just run the liveupdate once in a week thts enough after running the liveupdate often if you are getting the message to run the liveupdate means please go ahead and ignore that message and its not mandatory to run the liveupdate frequently...



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Hello i cant connect to on line it say "Sorry, the

It sounds like in this case there are parental settings that are enabled on your xbox that are preventing you from signing on to live. Here is a post from an online forum that should fix your problem.

Re: Way to Override Parental Control on Xbox? Quote: Originally Posted by Kabuki Parental Control Override Code:
Go to Settings
Highlight Parental Control
When the screen pops up that says Enter Pass Code press: X, Y, Left Trigger, X
You'll be taken to the parental controls screen where you can disable the password previously entered -

Sep 02, 2011 | Microsoft Xbox 360 Console

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How can i change the parental control passcode on my xbox 360 without using xbox 360 live?

Here's a Youtube video, as to how to change parental controls. or go to youtube video by going to this link.

Mar 21, 2011 | Home

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Use windows Parental Control.

Just type on the Start Menu.. Parental Control.

That will allows you to block access and control what is available to be seen or used by other accounts.

I will suggest if you have children, set up an account for each of them with restricted privileges and parental control on each of those users.

Parental controll will allow you to do that.

The other option is to use a firewall and add on it. You will need to buy a programs which provide that option.

You can try Norton.

God Bless You.

Hope it helped.

Remember to rate this solution

Feb 21, 2011 | Computers & Internet

4 Answers

Forgot Xbox 360 parental controlls password

they can either use the password reset answer or contact xbox live via the phone.

good luck

May 23, 2010 | Microsoft Xbox 360 Console

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Parental control is blocking me from downloading content.


If you did not create a Live account that is not over 18 years old, it is unfortunately impossible to COMPLETELY remove the parental controls on the Xbox, however, it is possible to almost completely turn them off. If you have access to the 'parent' account of the child's account on the Xbox 360 and you have your own Xbox Live Gamertag, you can login using your Windows Live account on and change parental control settings.

If the "Child" account has reached the age of 18, then you need to sign into the "Parent" account and follow these steps to convert the account to an "Adult" account:

  • Go to My Xbox, and open your profile.
  • Select Manage Account.
  • Select Promote Child Account.
  • Follow the required steps.

If the "Child" account is NOT atleast 18 years old then this is how to modify the Parental Control settings (Note: You can NOT completely disable Parental Controls, games that have ratings above the neccesary age can NOT be downloaded on the "Child"account):

  • Sign in using the "Child" account's Live email address and password.
  • Click on the gamertag in the upper right hand corner of the site.
  • Click the Manage Profile button.
  • Under the Gamer Profile heading, choose "Family Settings".
  • It will now ask to sign in as the "Parent" account.
  • After signing in, you can change the Parental Control limitations.
  • When done, click the save button at the bottom of the page.

Jul 02, 2009 | Microsoft Xbox Console

1 Answer


Parental Control Override Code:
Go to Settings
Highlight Parental Control
When the screen pops up that says Enter Pass Code press: X, Y, Left Trigger, X
You'll be taken to the parental controls screen where you can disable the password previously entered -

Feb 27, 2009 | Microsoft Xbox Console

1 Answer

I have just returned from holiday and my xbox has gone onto family settings and it is saying i am too young to play Fifa

This fifa problem has come up alot......

  1. From the XBOX dashboard screen, go to settings and then parental control.
  2. When prompted for the password, perform the following sequence using the XBOX controller: X, Y, Left Trigger, X.
  3. Enter in a new password, or disable parental control entirely.
Do that to make a new password or unlock family settings and change them.

If you cannot edit your settings with that new password, ask your parents for their email/password for the XBOX LIVE PARENTAL account.

From there you should allow all types of games, (no age blocks)

Good luck!

Jan 10, 2009 | Microsoft Xbox 360 Console

1 Answer

Norton 360 Parental Control upon startup

This problem is being faced by many persons and a proper solution has not been reached as yet. What you can do is uninstall the Add-on pack and wait for the update to appear. What else is there to loose, the annoying uninstall problem or parental control (which is only necessary if you have children).

Dec 30, 2008 | Symantec Norton Internet Security 2008:...

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