Question about Symantec Norton 360 for PC (037648318846)

1 Answer

Norton 360 Parental Control upon startup

Every time I start up my computer a popup comes up and says that i have to do a live update for parental controls. I do so, it finishes, restart my computer. Still a popup.

Norton 360....

any help?

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  • 6 more comments 
  • ebartone Dec 23, 2008

    I have this too, on the 3 computers I installed it on in my home. AND the parental controls are not working, at least the part that relies on the parental control list that was supposed to be downloaded with live update. SPent a lot of time with Symantec, and they could not fix it. ebartone@assembly-testww.com

  • Anonymous Dec 28, 2008

    I am having the exact same problem. I have installed on two computers. I spent 2 hours on-line with Symantec to no avail. I have re-installed several times, but I have the same problem.

  • brian1936 Dec 28, 2008

    Same exact problem on 2 computers. The symantec technician reinstalled the program but it did not work

  • chiarobo Dec 29, 2008

    I have exactly the same problem after I downloaded Norton 360 yesterday. chiaro.bo@gmail.com

  • aftaab Dec 31, 2008

    Notification to update parental control keeps popping in N360, even if you click yes. Despite that, the parental control does not work, which is very worrying. I did a complete reinstall.. got online tech to work on my machine twice, but this did not help. I am thinking of switching to another product.. anyone knows any all in one product that can handle virus, firewall, parental control and backup ?

  • earwiggo Dec 31, 2008

    I too have exactly this problem, and so, it appears, do others attempting to use the Norton 360 parental control add-on, see:

    http://community.norton.com/norton/board/message?board.id=Norton_360&thread.id=7003

    One thing's for sure, Norton's technical support team doesn't appear tobe able to resolve this issue! I think that this may be a generalproblem that only Norton can fix. Perhaps, if we bombard them withemails drawing their attention to it they may do something about it. Inthe meantime I certainly won't be recommending this product to anyone else - it's already stolen hours off my Xmas Holiday and I don't intend to waste any more time on it!

  • Anonymous Jan 12, 2009

    Same problem here. Posted the problem on Norton's forum. No one has a fix as of yet...



    http://community.norton.com/norton/board...

  • Anonymous May 08, 2009

    my dad put parental control once and then i deleted it in the Control Pannel. BUT NOW, i cant delete it anymore. can anyone tell me how i can?

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If you are using teh n360.2 means just for the upgraded version that is n360.3 it has the inbuilt parental control http://spftrl.digitalriver.com/pub/symantec/tbyb/NAM/N360S300EN.exe
uninstall the older version through add/remove programs and install the latest version it will fix the issue..

Posted on Mar 18, 2009

  • vimalraj baskar
    vimalraj baskar Mar 20, 2009

    whats my suggestion is just run the liveupdate once in a week thts enough after running the liveupdate often if you are getting the message to run the liveupdate means please go ahead and ignore that message and its not mandatory to run the liveupdate frequently...

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This problem is being faced by many persons and a proper solution has not been reached as yet. What you can do is uninstall the Add-on pack and wait for the update to appear. What else is there to loose, the annoying uninstall problem or parental control (which is only necessary if you have children).

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