Question about SanDisk Sansa e250 MP3 Player

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I need to try to recieve info on getting rid of a virus off my mp3 player i think i have a vrius on my mp3.. i have a much of folder i kant erase them and songs too

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If you are saying you can't delete or add media to you'r sandisk sansa mp3, it is not a virus it is a firmware error. i have had the problem myself. Follow instructons below if this is the problem.

1.Connect Sandisk Sansa To Computer
2.Go to My Computer
3.Find Your Device
4.Right Click On Your Device
5.Click Format
6.Complete Format
7.Go Download Sandisk Sansa Firmware, Follow Instructions From
8.Everything hould Work Fine.

Posted on Dec 31, 2008


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1 Answer problem is that my folder in my MP3 all turn to .exe file that i cannot open it can i get it back to original folder? i think its infected with trojan virus if im not mistaken..please...

I think you have a trojan or virus too.  So:

Let's see if we can get rid of -or at least identify- the virus:
Download and install (all these are free):

Avira (antivirus- the free version is fine)
MalwareBytes (anti-trojan and malware)
WinPatrol (detects programs adding themselves to startup)

No anti-nastyware package is 100% perfect.  ALL antivirus programs, for example, miss some viruses that others detect.  The thing is, you can't run more than one antivirus program on your computer because they interfere with each other.  That said; the above 3 programs work well together; are pretty effective; and best of all are free.  It's what I use myself; and the programs all scored well in the 'best of 2009' stakes.  Next year, it'll probably be different programs, but these are good as of now.

Install the 3 programs; Update them with current virus info; run a complete system scan of everything.  Hopefully, that will get rid of the virus.  If it doesn't, post a comment back here and we'll try manual removal...but that can get complicated, so we'll try the easy way for now.

GETTING YOUR MUSIC BACK (NOTE: Get rid of the virus first or it will just rename them back):
It may or may not be possible to get your music depends what the virus has done to them.  

If it's just renamed them, that's easy, so we'll test that first:
In Windows Explorer, find your MP3 folder.  Right-click on one and select rename.  Change the file from .exe to .mp3.  It'll come up with an "Are you sure you want to do this?" warning.  Yes, we're sure.
Then double-click on the newly-renamed mp3 file.  If your music player pops up and it plays the music file all the way through then that's great and all we have to do is rename them.  If you get 'file not recognised' or other serious errors, then come back here and post a comment and we'll  try to rescue them.  The worst case here is that the virus has not only renamed your music, but also turned it into an exe containing the virus; in which case it may be difficult or impossible to save them.  But we'll give it a go.

Assuming that the virus has only renamed your files, we need a program to rename them back.  This one is good (and free!):
Download and install it.  Open it.  Browse to your MP3 directory, and select all the exe files that you want to rename back to MP3.  (Click ONCE on the top one; hold the SHIFT key down and press the down arrow till you get to the bottom of the list).  I know the program looks fearsome, but don't worry, here's what we do:

In the part marked Extensions (11):
1) Select "Remove" from the drop-down
2) You'll see the "New Name" column turn green and it will show you a preview of the files with no .exe at the end.
3) Press the "Rename" button.  This will perform the action.
4) Select "Add" from the dropdown in Extensions (11)
5) Type mp3 in the box next to the dropdown
6) In the new name column, all the files will change to file.mp3
7) Press "Rename"
8) Repeat for all subdirectories

NOTE: If you're absolutely positive you have no other filetypes in your mp3 folder and subfolders (no album art, no playlists etc) then you can untick the "folders" and tick the "subfolders" boxes in the "Selections (12)" section; select the mp3s you want to change in the base directory and all the subfolders too.  The program will then go through the subfolders and change ALL of the files in one hit.  Personally, I'd do it subfolder by subfolder, so I could see the files being have to be very careful doing bulk actions with a program this powerful.

I hope that helps.  Good luck!  Post a comment here if you still have the virus; or if your test mp3 doesn't work and we'll se what can be done.

Mar 11, 2010 | Audio Players & Recorders

1 Answer

Cant play music thru my computer, has trojan virus and when try to fix it...all music erased!!!!

first off get rid of the virus try using a website called trend micro and using there online scan to get rid of it or download a copy of avg antivirus and use that after you get rid of the viruses then you might ba able to play music on your computer

Sep 22, 2009 | Audio Players & Recorders

2 Answers

DVD Player Infected By Virus When Using Pen Drive

I think it is a DVD player with hard disk?
Look for an option to format the disk.
That way you can get rid of the virus.

Sep 12, 2009 | Panasonic Audio Players & Recorders

2 Answers

My Mp4 is empty but it says that is full

Yeah there is quite often a hidden folder called trash, or trash/501 or something similar. I think its just a precaution to stop you deleting an importnat song or file by accident
To access this folder you need to double click your player in the my computer section of explorer, this will give you a folder view of your player , as I said earlier look through the folders for a trash folder of something similar
sometimes its greyed you but you can still click it, it may help from the my computer screen to go to Tools>Folder Options>Click the view tab then click by Show hidden files and folders

Jul 29, 2009 | iLO MP3 Player

1 Answer

Can't delete hidden music.

maybe your mp3 player in infected by a virus, the only thing that you can do is, you need to reformat your mp3 player so that it will be clean again, but you need to sacrifice all of your saved musics. then after doing the formating you need to scan it with an anti-virus program.

May 11, 2009 | SanDisk Sansa m230 MP3 Player

1 Answer

I cannnot delete a folder from my sandisk

I think there can be a virus in the Mp3 player......

Pls try to scan the mp3 player with a virus programme and then try to use it.........

Good Luck...........

Apr 16, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Songs got erased on my Samsung s3 MP3 player

Maybe there are some virus in the vidoes you are download and then affect your player. you need to download vidoes with the green software, here is a good one: Video Download Studio

Feb 25, 2009 | Samsung YP-S3JAB Digital Media Player

1 Answer


when you format it it erases all your data in it
(try puting it in the hotwater cupboard to get rid of moisture)
hope this helps :-)

Aug 14, 2008 | Sony NWZ-S615F Walkman Video MP3 Player

1 Answer

"Bad Track" error, though not able to turn off, or get away from that screen

I encountered the same problem with my Sansa mp3 player. To fix it, you'll have to reset your mp3 player, meaning all songs and files will be deleted when you format the mp3 player. To do so: Connect the mp3 player to your computer Go to My Computer Double Click on your mp3 player HD You'll get a Warning box saying "Formatting Will Erase ALL data on the device. This may include any settings stored on the device. To Format device, click on OK. Click OK Wait until completed with Format and you are "Bad track" free! Reload your songs using whatever software you use. I use Windows Media Player and was happy to see the songs I had on my mp3 player. All I had to do was sync them again. Hope this helps! When asked I use Windows Media player to sync so I still have that on my playlist. To get rid of

Apr 16, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Cant erase folders

I had this problem, too. The folders don't show up ON the mp3 player, right? Just on the computer? And do they have funny letters for the names? I've been trying to get rid of them for quite a few weeks now, and I've found that the only way to do that is to format. :(

Feb 12, 2007 | SanDisk Sansa e260 MP3 Player

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