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Hp photosmart c4200

Computer says the device is not attached. I have tried to re-install and it says it is not recognized. I have switched USB ports and tried another cable with the same results. Any thoughts?

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  • wego25 Dec 18, 2008

    Thanks for the help. It took care of the problem. It probably seemed like a little thing to you but I am no computer wiz so when things happen out of the norm it can be very frustrating.

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  • 638 Answers

1)right click the my computer icon
2)click properties and then click hardware n go to device manager.
3)uninstall all usb ports and then scan for hardware changes
4)ur pc will detect your printer and ask for printer drivers
5)re load drivers and your pc will communicate with your printer
6)for reloding install the cd follow the instructions on the screen and click next
7)restart when the printer is loded.connect the wires and cords properly.

Posted on Dec 17, 2008

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Computer won't recognize USB port HP Photosmart 7960


when you plug in the printer and turn it on do you get the sound that a USB device as been added

NO :
try a different cable

YES :
it might be worth trying new drivers only ad downloading the latest version direct from the manufacturer

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ps-18223-2&cc=uk&dlc=en&lc=en&os=228&product=305383&sw_lang=

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Hi,

Here two causes are possible first your driver that you installed is not insralled properly so turn off your computer, reboot, delete HP Photosmart C4480... driver from the printer list icon and install again properly.(if you will not get the right solution of your problem then try the next step)

Second your U.S.B. cable maybe faulty so change your U.S.B. cable.(if you will not get the right solution of your problem then try the next step)

Third your U.S.B. port of computer is faulty so cahnge the port(many computer have more then one U.S.B. port if you have so try one(if you will not get the right solution of your problem then try the next step)

and

after this all you try your installation on other machine.

I hope you will get your problem solution.

thanks
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Sounds like their is not communications between your printer and computer. Could be a bad USB cable - swap out and see if that fixes it. If not it could be a faulty USB port on the computer or printer. You can check the computer USB port by connecting another device, but there is no way to check the HP's USB port. I would also check printer USB port for dust bunnies! If you're not able to resolve, I think it is time for another printer.

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or
Do as follows inst.
Unplug your printer usb on your system. then attach it back to your computer then power on your printer.

Do right click my computer>properties> in system properties select hardware> then, click the Device Manager> tab, then select your device on PORTS. then click the scan for hardware changes> to scan your device. this icon can be found above or click Action menu and select >scan for hardware changes.

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There are few things to remember using USB.
  • If your System is in hybernation mode, don't remove any attached USB device, because it will damage your USB driver. This is one of the known problem from microsoft.
  • If you have to remove any USB device use 'Safely Remove Hardware'.

To remove currepted USB drivers its not enough to remove your printer drivers.
  1. You should un-install the 'Universal Serial Bus Controllers' from Device Manager.
  2. Then re-boot to clean registry.
  3. Install the 'Universal Serial Bus Controllers' using XP Setup CD.
  4. Then check the Mass storage, PDA etc, it should recognized by XP.
  5. Then install printer driver (don't attach printer to system untill setup finish or setup says to connect).

I think it will fix.
Please let me know your feed-back.

Thanks
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