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Call Forwarding --Help

Phone rings twice then sends it to another persons phone?

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The phone may be apart of a hunt group. Inside of the Net Set Utility, check to see if it is a member of that hunt group.

Posted on Mar 03, 2009

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I use polycom Sound Point IP 550 phone. For an incoming or outgoing call after some duration the other end of the caller is not able to listen to me. However I can listen to them, once understanding that...


This sounds like an RTP stream issue. While SIP runs on port 5060 by default, the actual audio is run on much higher ports, 10000 and up. If your pbx system is not on a public address and you are forwarding traffic to your pbx via a router, check the RTP port range in your pbx and make sure you are forwarding those ports correctly. By putting the call on hold, you stop sending out audio traffic restart sending audio when you pick the call back up. By forwarding the entire RTP range to your pbx, this should fix your issue.

Mar 08, 2011 | Polycom SoundPoint IP 550 IP Phone

1 Answer

I want to forward my work calls to my cell phone, but I do not know how Please help


Is this an IP Office? If so:


If so, at your phone, you need to set the number to forward to:

Press: *07*9xxxxxxxxxxx#
(where 9xxxxxxxxxxx, is the dial "9" access code to dial outand the number how you would dial it, followed by pound)

so for 555-111-2222...

*07*915551112222#

Once that is done, you need to turn forwarding on:
*01

To turn forwarding off:
*02

Upon entering the codes, you will get a double "blip" tone to confirm the acceptance of the code.

Sep 19, 2010 | Avaya 4610SW IP Phone

1 Answer

Can't activate voice mail on Mitel 5212 IP phone


You need to verify your Call rerouting, you will also need to clear any call forwarding that might be active. Its possible the system is not able to transfer a call to the forwarded location.

Sep 29, 2009 | Mitel 5212 IP Phone

2 Answers

Won't go to Voicemail


You will need your system administrator to change the call reroute assignment of your phone, or you have call forwarding active to a location the system can not route a call to. Either scenario your phone administrator can resolve quite easily.

Sep 02, 2009 | Mitel 5220 IP Phone

2 Answers

Incoming calls go staight to voice mail


There are a number of reasons why this could happen.
1) The most common is you have call forwarding always. When you lift your handset do you hear stutter dial tone? if you do you have a feature active on your phone. To correct this you will need to turn the call forwarding feature off You will have to get the code from your system administrator or go through your superkey (the Blue Key) using the # until you find the call forwarding options and review and turn it off (Change).

2) It's possible you have Do not Disturb active.
3) its also possible you have Make busy active

2 and 3 can be removed by the clear all feature code but 1 must be cleared using the method I described. Get these codes from the system admin.


Mar 12, 2009 | Mitel 5212 IP Phone

2 Answers

Our phone is forwarded straight to voicemail. How


It sounds as if your "Send all calls" button is activated.

Feb 25, 2009 | Avaya 5602 IP Telephone

2 Answers

Using AVAYA 4610SW IP phone


Answer to the second problem :-

1. The changes in the ring tone has to be made by accessing the Avaya server where the phones are registered.
2. Log in to the avaya server...... enter change station <station number> on the command prompt
3. In the personalized ring pattern field, you can select one out of the 8 available options by typing any digit between from 1 to 8.

4. The ring pattern of that particular station will change accordingly.

5. Keep the personalized ring pattern of all the stations different by assigning different digits against this value

Jan 13, 2009 | Avaya 4610SW

3 Answers

Call Forwarding


Get its software updated and for sure your problem is going to be resolved.There is nothing much you can do with IP address assigning or with the hardware.

Sep 26, 2007 | Avaya 4610

2 Answers

Mitel 5220 IP phone won't ring when the main line is ringing


WOW
Ok this post is OLD, but for anyone else having this issue, this is the solution...

There is a programming feature that states: DELAYED RING on certain lines, meaning you can physically see a call coming in to the system (via line flashing), but it will not ring at your desk till something like the 4th ring(hence the name DELAYED ring).

If your set does not ring, and you pick up the heandset, the phone system doesn't know if you want to answer the call -or- you just want to make an outgoing call...
Therefore the Mitel system picks up internal dialtone and waits for you to make the initial reaction (hit 9 for a line out or hit a line that is flashing on the set).

Too change this option, a Mitel Tech is required...

Jan 23, 2007 | Mitel 5220 IP Phone

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