Question about SanDisk Sansa e250 MP3 Player

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Strange symbols & numbers on some music files

Strange symbols & number on some of my music files when i try to delete it a message pops up "says cannot delete file" can this be some sort of virus or something, and probally the reason why i cant add anymore music to my mp3 please help what should i do?

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Re: strange symbols & numbers on some music files

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on May 26, 2008

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How do i remove music files off off my gogear vibe 4gb and only if it is certain songs i want to take off to make more room for new music files...

Hi t lq,

There are several ways to delete music files from your GoGear Vibe, depending on which model you have (model numbers typically begin with "SA" and are located on the unit), and whether you want to delete off of the player or off of your PC. Either way, you can delete specific music files by following the below directions.

If you have additional questions or need further support, Consumer Care can be reached at 1-888-744-5477 or visit and enter your model number to be directed to the product specific page (which includes FAQ's, manuals, chat, software, etc.).

Hope this helps! If so, let me know by rating this solution!

Delete directly from the player:

REMINDER: This method is only for player with OPTIONS / 100318094423_31296.gif button only.

1. Highlight the file or folder you want to delete.
2. Press OPTIONS / 100318094423_31296.gif button your player.
3. Select DELETE.
4. Repeat Step 1-3 when you want to delete more than one file or folder.

Delete from your PC:

1. Connect your player to your PC. You player will load automatically just like the picture shown in step 2.
2. Select Open device to view file.

(If it does not load automatically, you can double click "My Computer" and then double click the icon of your player.)

3. Select the files you want to delete.

HINT: You can press and hold the Ctrl button on the keyboard to select more than one file.
4. Right click the highlighted files and select Delete.
5. Select Yes to confirm.

Sep 01, 2011 | Philips GoGear ViBE Digital Media Player

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Synchronize to continue your music subscription

I ran into the same problem with my Sansa when listening to legally downloaded audio books from the local library. This is what I found:

  • " Are you sure the player is in MTP(plays for sure) mode when you transfer it? You can check by going to settings>usb mode on the player itself. I think it needs to be for you to use library files like that. " (This worked for me)
  • "are you copy and pasting the files? if so you will need to use WMP to sync the files. copy and paste might not be transferring the license." (didn't try this -- didn't need to)
Hope this helps.

Nov 26, 2008 | MP3 & Digital Media Players

1 Answer


Try to connected it back up to your computer in the msc mode and then disconnect it wait for it to refresh it's database and it should be working with titles.

Oct 10, 2008 | SanDisk Sansa e260 MP3 Player

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I have a Archos 605 & I have put some music on it. I keep getting messages displayed saying File Corrupted on certain tracks. When I try & delete this track I get the message Error Accessing the...

I`m solved this problem
When playing MP3 press the i simbol on screen
to see info of the MP3 file , if you have file with 48 kHz not sure about bitrate convert this file to 44 kHz
and any bitrate you want and replase old file with new file

Strange this file (48 kHz 320 kb/s) playin whithout any problem when backlight is on

Jul 16, 2008 | Archos 605 WiFi Digital Media Player

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Recovering downloads stored in player

I have fixed this, and I hate this player, however this is the solution

I've uploaded ALL YOU'LL EVER NEED on this rapidshare link, I format my player and bringit back to life with only this...

1.- unrar to the player
2.- try if it works, if not go to 2.1
2.1.- install the software, included in the rar file, then try if it works it should

IMPORTANT: when you have manage to make it work do this, it will save you a lot of time

1.- browse your player to the system/data folder and backup those files, if you get any future troubles (like no music found, strange characters instead of artist's list) replace those files with your backup, backup those files always after adding new music!!!

2.- save the rar file I've uploaded, if you have the wmp plugin already installed and you get the "Oh dear this hard disk doesn't work" message again, just format the player, and put every single file from the rar to the player

3.- excuse my english...
any further problems --> msn:

4.- help other virgin 5gb users

Apr 06, 2008 | Virgin Electronics VM-500 MP3 Player

1 Answer

I have tried EVERYTHING and NOTHING is working for this problem

I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you

Mar 31, 2008 | SanDisk Sansa e250 MP3 Player

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Synchronize to continue your music subscription

it's asking that you verify the DRM status (i.e., that you bought it and it resides on YOUR computer.) It cannot play the file until you synchronize it with windows media player. You can delete them off of the MP3 player just by noting which songs don't play and deleting them through windows explorer when the player is connected.

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Unknown files and impossible to delete

First turn on the palyer and change the usb mode to MSC and when you connect it the the computer it should show up as a flashdrive type thing. right click on ita and select format make sure the when you format it it is going to be formatted to FAT32 type it will delete every thing on the player including those files you said couldnt be deleted

Jan 15, 2008 | SanDisk Sansa e260 MP3 Player

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File error

Try a reset and see if it corrects itself. hit menu, settings, scroll to reset all, select yes. This won't delete any files, but it should clear up the song transfer problem. If that doesn't work you may have to reformat the device which will erase all data on it. But then you can start fresh again.

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My sansa e250 won't work

I had a e260 and i thought i might share this with you. They got recalled, because ofa software malfunction. That might be what is wrong with yours, even though it's a different one it seemed to me like they were still getting the bugs out beause i upgraded to the e280 and i have to take it back too for software problems...

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