Question about Sony Handycam DCR-TRV19 Mini DV Digital Camcorder

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Cleaning the cassette

I am facing issues with my Camcorder recently. I am getting a message on screen saying cleaning the cassette whilst I am recording new video. Also while doing a playback, The image does not come or it comes along with strips/blinds. What could be the issue. Can that be fixed easily? Thanks Mehul

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Hello, actually there are two possibble solutions. 1. User friendly $ cheaper to clean the video head with Sony DVM-12CLD Mini DV Cleaning Cassette - for Mini DV Camcorders, or 2 Expensive (ultimate) solution to replace the video head. Part number for video head is A1139411A. If you need more info please advice. Arpi

Posted on Mar 28, 2007

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Posted on Jan 02, 2017

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I'm getting lines and mosaics on the video tape output of my Sony DCR-HC40, and a message on the viewing screen to use a head cleaning cassette. After a minute or so the lines go away and the video is...


NEVER try and manually clean your heads in your camcorder. The drum assy and heads are much more fragile and easily damaged than that of a VCR. NEVER spray any type of liquid/chemicals in or on your camcorder. A Sony miniDV head cleaning cassette is what you need. There are other brands out there, but Sony is hands-down the best. When using a head cleaner, play it for only 5 to 10 seconds at a time and then try your tape again. If it has improved, but still has problems then play the head cleaner for another 5 to 10 seconds. Hope this has helped. www.austintelstarservices.com

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Did you try cleaning the tape head?

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Follow this procedure to troubleshoot if a blue screen is displayed when attempting to playback video from the camcorder.
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  2. Ensure the tape has been rewound to the beginning of the video recording.
  3. Play the tape.
  4. If the issue is not resolved, stop the tape and remove it from the camcorder.
  5. Clean the video heads of the camcorder using a dry head cleaning cassette.IMPORTANT: Follow the instructions for use provided with the head cleaning cassette. It may be necessary to use the head cleaning cassette more than once per session.
  6. Reinsert the tape into the camcorder.
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  10. Ensure the tape has been rewound to the beginning of the video recording.
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  • If a blue screen is still displayed, then the camcorder may require service .
  • If the tape plays back correctly, then the first tape may be faulty or there is a problem with the video recording.

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Follow these steps to resolve the issue:

Step 1: Remove the cassette and insert it again , then operate your Camcorder.

Step 2: Try using different cassette.

Step 3: Try resetting the Camcorder.

[Resetting the Camcorder will reset the settings of the Camcorder to the factory settings including date and time. It will not delete any data saved in the Camcorder.]

Please locate the RESET button behind the LCD screen of the Camcorder. Press the RESET button using a sharp-pointed object. The Camcorder should be switched ON when you reset the unit.

Step 4: Try to power reset the Camcorder and check if it helps to resolve the issue. Power Reset the Camcorder by removing the batteries from the Camcorder and inserting it after 1 minute.

Step 5: Service is required.


http://www.kb.sony.com/selfservice/documentLink.do?externalId=C79466


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