Question about Sony Walkman NWZ-S616F MP3 Player
Find a needle and press the reset button at the bottom by it.I havesolved thesame problem by this way.
Posted on Jan 13, 2009
My Sony Walkmann NWZ-E436F was stuck with the same message as the posts mentioned. I had just copied a large video file to it and had unplugged the USB cable from my PC. I tried restarting it and pressing the reset button on the back but same thing stuck at that message.
I plugged the Walkman back into my PC and opened up a Windows Explorer windows. I clicked on WALKMAN to find the big file I added. Then, I deleted it. For good measure I deleted another big video file as well. I still had 1.88GB of space left before doing this so I'm pretty sure the flash wasn't full. I unplugged the USB cable and "cha ching" it bootup up like normal.
I believe the video file got corrupted somehow and was causing the Walkman to freeze up when trying to start.
I hope this works for some of you.
Posted on Jan 16, 2009
I connected my walkman to the computer overnight (you might not have to charge it overnight but do connect it so it charges) then reconnect the walkman to the computer so that the blue screen comes up. Then the loading thing(the thing that runs across the screen towards the right) is gonna show up. As soon as that shows up press and hold the back/home and the option/power off buttons until it turns on. Hope this helps :) mine has been like that for a year and i just fixed it today.
Posted on Jul 25, 2010
I had the same problem and the reset button didn't clear it. I did find a solution:
1) download the version 1.01 Firmware from
and install according to their instructions. I over-wrote v1.01 with v1.01 and didn't have any problems.
This cleared the blue screen but I had a new problem in that it only showed I had 400mb of space even though there were no files. I then
2) went into the setup menu and re-formatted the drive.
3) I reloaded the music from the hard drive.
You may or may not need all these steps but it worked for me. I got tired of waiting for sony-support to answer and started trying whatever I could think of.
Posted on Feb 18, 2010
I have the blue ring that says "connected to USB. The player cannot be operated." I was loading music and videos and I guess tried to do something too quickly.
Usually when I disconnected the USB cord, it would work fine. Now it is dead and useless. None of the suggestions above have worked so far. I've tried replugging it it in. Nothing. I tried connecting it again to the laptop and checking printers and hardware and going to the Sony Walkman screen. Nothing. It just says there's an error and to try reinstalling driver. Tried that. Nothing.
Now it won't play, can't be reset, does nothing when plugged in.
Should I wait for it to go dead and then plug it in again?
Will Sony do anything to help? Do they have a phone number I can call or is this Sony Walkman just an overpriced piece of trash?
Posted on Jun 09, 2013
I did press the reset button but it shut down and now i can't charge it or turn it on
Posted on Aug 19, 2010
Push start button for 4 to 6 minutes untill the loading screen not turn off...then push reset button ...then attach the player into computer usb..and after 5 minutes it shows in my computer..
Posted on Aug 06, 2010
I have had my walkman for over a year and its stuck saying charge the battery i tried but it wont charge with my usb but i says its pluged in ...my laptop dose not see it and before this it was stuck on the every moment has its music screen what should i do please help!
Posted on Dec 23, 2013
SOURCE: NWZ-S615FBLK sony
On the very bottom of your MP3 player, next to where you'd plug the USB in (on the left of the plug) is the reset button. Hit that with a pin, and it'll reset =D
Posted on Oct 02, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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