Cannot Connect to the Internet Using a New D-Link DSL-2640B
I recently purchased a D-Link DSL-2640B DSL modem/router to replace my Speedstream 5100 modem currently in use with my AT&T DSL service. I used the browser based configuration software to setup the new modem/router and even tried the recommended VCI/VPI #'s to connect to the internet, all to no avail. The little computer icons at the bottom of my computer screen say that I have a connection, but when I open any web browser, it says there is NO connection. I have been on the phone with D-Link tech as well as AT&T tech, all without results. I use Windows XP SP3 with onboard intergrated LAN on my desktop. I understand that I am not the only person who has encountered this issue. Please, ANY help will be GREATLY appreciated!!
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Re: Cannot Connect to the Internet Using a New D-Link...
1. Make sure you have the latest firmware
2. Restore to factory settings first. This helped me with stacked ppp session.
3. Setup your connection according to ISP
4. If you have problem, install Router Commander from www.routercommander.com
5. Setup router to send syslog to your PC
6. Check syslog messages about the clue what's going on
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Before we configure router with PS3, we need first to make sure router is already configure to work with DSL modem. In Setting-Up a Linksys Router Using DSL Internet Service just click this link for reference.
If you connect the computer directly to the modem, does it work? If that works then the modem is working. Now connect the computer to the router and the modem to the router. You will need to open the set up page of the router to check the settings of the router. You can set up the router without the CD also. It is very easy. Click Here for step by step instructions about how to set up the router
so when you connect the speedstream mode to the computer , it works. But when you connect the router , it doesn't work. That means you will need to set up the router again. Click here to know more about the routers
Unplug both devices,and remove the cable/dsl line input to modem, wait 5 minutes, plug cable back it, then turn on modem, wait a minute, then plug in router.The signals should mesh.If not, buy a new router, theyre cheap!~
* You have a new router, and cannot get online to the Internet.
* The Setupwizard will detect dynamic IP even though you have a PPoE connection. (Going to router status on the administration page, there is a private IP address on Internet port. 192.168.x.x range.)
The SBC DSL modem SpeedStream 5100b, used on new DSL and Yahoo SBC DSL installations since Feb. 2004, causes the NETGEAR router Setup Wizards to fail, and prevents routers from connecting to the Internet. This problem affects many router brands.
The modem can be distinguished from the earlier 5100 by a 5th light labeled "Internet".
The SpeedStream 5100b's default configuration is "PPPoE on the Modem" ? matching a built-in PPPoE client convenience feature that sends login ID and password to SBC.
To Work Around These Issues, Configure the Modem for Bridged Mode
Note: In Bridge Mode you cannot to connect to the modem's configuration menu, except by resetting it as described below.
1. Disconnect the router from your network, and connect the computer directly to the SpeedStream modem
2. Open an Internet browser.
3. Type 192.168.0.1 in the browser address field and click Enter. The modem displays a configuration menu.
4. Click Advanced.
5. Enter the "Access Code" printed on the bottom of the modem.
6. Click PPP Location. The PPP Location screen appears.
7. Select Bridged Mode (PPPoE is Not Used).
8. Click Save Changes.
9. Connect the router between the computer and the modem.
10. Power off the modem.
11. Power off the computer.
12. Connect the Internet port of the NETGEAR router to the Ethernet port of the modem.
13. Connect the computer to a LAN port on the NETGEAR router.
14. Power on the modem and wait for 2 minutes. Don't go to the next step until this is finished.
15. Power on the router and wait for 1 minute. Don't go to the next step until this is finished.
16. Power on the computer.
17. Log in to the router by typing 192.168.0.1 in your browser.
18. When prompted, using lowercase letters, type admin for the user name, and password for the password. Some older routers use 1234 for the default password. If you forgot your router password see http://www.fixya.com/ThreadView.aspx?thid=102081&prdid=252188
19. Use the Setup Wizard to connect to the Internet.
To Reset the Modem To Enable Access to the Configuration Screen
1. Disconnect the computer from the modem.
2. Power off the modem.
3. Power off the computer.
4. Connect the Ethernet port of the modem to the computer Ethernet port.
5. Power on the modem and wait for 2 minutes. Don't go to the next step until this is finished.
6. Power on the router and wait for 1 minute. Don't go to the next step until this is finished.
7. Power on the computer.
8. Open an Internet browser.
9. Type 192.168.0.1 in the browser address field and click Enter. The modem displays a configuration menu.
10. Click Advanced.
11. Enter the "Access Code" printed on the bottom of the modem.
12. Click PPP Location. The PPP Location screen appears.
13. Select PPPoE on the modem.
14. Click Save Changes.
15. At the login screen type in your SBC member ID and password (which is usually the primary email address on the SBC DSL account and the password for the primary email address).
16. Click Connect.
* If successful, a screen appears reading "You Are Connected", and the Internet light goes solid green.
* An error will display if the username or password is invalid.
* If there are other problems the message "The DSL connection is down" appears.