Question about Creative Labs Zen Neeon MP3 Player

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Neeon Dead! A few weeks ago my Zen neeon 6gb was dropped, nothing was imediately wrong with it cos it finished playing the song, then when it getting a new song on it froze so i reset it, the screen went off, so i tried turning it back on... then the creative logo came on and didn't go off. i tried connecting it to the a computer and it didn't detect it. i really need to find out if it can be saved. Any ideas would be helpful. Thanks

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Re: Neeon Dead!

Zaxuku.. you must be Kuku.. missy59 areadi said she reset it but still the same.. lol..nxt time plz read the problem post b4 answering..

Posted on Nov 19, 2008

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Re: Neeon Dead!

Have you tried resetting it? Right beneath the lock swithc is a small hole. Inside it is the reset button. Try using a needle or hair-pin to reset it and see what happens, when mine had a freezing problem a few months ago that fixed it straight away..

Posted on Jun 01, 2007

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1 Answer

After some songs are copied, they can't be played in my mp4 player . Why is that so?

The Zen NEEON can only play MP3, WMA, and WAV files. If you put a song on it that is a different format it will not play.

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remove music and reformat then put music again

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ALLOW the unit to run down(battery).fully recharge.this should "reset" the unit.If not the unit may require battery replacement.for more info visit the factory site anything related to your zen.RICHARDM69

Nov 27, 2008 | Creative Labs Zen Neeon MP3 Player

2 Answers

Zen Neeon 5 "No Music" displayed

your neeon may have some virus.. go creative shop and troubleshoot.. i did that n it worked.. but now it hanged.. kaysiao areadi..

Nov 02, 2008 | Creative Labs Zen Neeon MP3 Player

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Zen neeon lock switch doesn't work

Zen neeon, lock switch doesn't work. When I turn it on it shows a "PLAYER LOCKED" icon for a short time and then turns off.

Aug 30, 2008 | Creative Labs Zen Neeon MP3 Player

2 Answers

Frozen, Can't Access Files in Neeon, not charging either.

first thing first, there are afew things that we had in common; we owned neeon and we both had windows vista.

why vista?

as sophisticated it may seems, vista had so many trouble with the product. I believe that when you try to format the product with vista, it all goes well. everything vanished, the songs, folders, even viruses gone as if it were a new born son. when it all seemed nothing happen, you copy a song on neeon, you unplug it and turn neeon on. voila! no music appeared!

actually, the problem lies with vista itself. the solution is simple actually, no downloading required. while vista can't get the job done, you still had it predecessor, the marvelous windows xp!

just format the product again on your xp. vista can only transfer songs and organize the folders.

old stuff works well with all version of neeon.

believe me, if i had not discover this sooner, i would had trashed my 5 GB mp3.

Oct 12, 2007 | Creative Labs Zen Neeon MP3 Player

1 Answer

My Computer Won't Read It!!!

These symptoms points to a bad hardrive. Replace the hardisk and reload the latest firmware.

If your out of warranty with your Neeon, open it up. Loosen the 2 screws at the bottom of the player and remove it. Then carefully pry open the back plate using a small flat screw driver and remove the battery (it has a mini connecter on the top left, inline with the USB connector).

Remove the front cover. You'll find the hardisk on top of the board below the LCD. Remove it carefully from the connector. on its right side.

If you got a new HD, replace the old one and reassemble your Neeon.

Next download the latest Neeon Firmware Upgrade here:

Firmware above is for Windows XP. You can download a version of the Firmware at Creative site in your region for your specific OS requirement...


To install this firmware upgrade:
1. Press and hold the Play button while connecting your player to your computer's USB port.

2. Continue to hold the Play button for 10 seconds after connecting your player to your computer.
3. Release the Play button when the Find New Hardware dialog box appears on the screen.
4. Follow the instructions on the screen to install recovery drivers for your player.
5. Download the ZenNeeon_PCFW_LF_1_011_FM.exe file into your local hard disk.
6. Double-click the firmware upgrade file and follow the instructions on the screen.

I found the above instructions with other Neeon's forum here:

You'll have the option to format and reload firmware. Choose that option. Wait for the upgrade progress to finish.

When it's done, your player will connect and recognized by your computer. If it shows in MY COMPUTER as removable drive, then your in luck!

Proceed by drag and drop method of transfering your music files or using the CREATIVE MEDIA SOURCE ORGANIZER.

I'm currently looking for a way to hack the Neeons Hard Drive and replace it with a CF card just like what I did with my Zen Micro. Unfortunately the first CF card I bought (1 Gbyte) did not work on the Neeon, the XP wont recognize the player.

But I'm not giving up, I had to find a better replacement that match the compatibility requirements of the Neeon. I'll try different brands and speed. The CF card is much more robust and shock free. It reads faster with no hang-ups.

I'll post my results in the future if I succeed.

Sep 26, 2007 | Creative Labs Zen Neeon MP3 Player

2 Answers


What size Zen Neeon do you have? The 512MB, 1GB, and 2GB models are Flash based and dropping them should do much damage unless you really smashed it up. However, the 5GB and 6GB models are hard drive based and dropping them from any height can be extremely damaging (especially if the hard drive was reading/writing when you dropped it). Basically, it's dependent on that to know how to continue with your issue.

Jul 27, 2007 | Creative Labs Zen Neeon MP3 Player

5 Answers

Zen Neeon frozen completely

Leave it alone for a while, then try reinstalling the Zen Program, then plug it in, then rest it, then try to switch it on. It worked for me

Jul 27, 2007 | Creative Labs Zen Neeon MP3 Player

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