Question about HP OfficeJet 7310 All-In-One InkJet Printer

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HP7310 ADF will not load paper

2 year old HP7310 refuses to 'draw' paper into ADF - rollers turn but do not grip paper
have tried cleaning etc but without success: I think it may need a new part..query Q3461-6000-4?
Where could I get it and could I speak to someone to ensure the part is correct?

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  • nickBB Feb 01, 2009

    Thanks so much - I will try to obtain the spare part!

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  • 181 Answers

When you say you have cleaned the part have you taken the ADF and opened it and cleaned the rollers and seperator pad? Document with parts labelled is here;

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00222165&lc=en&dlc=en&cc=us&lang=en&rule=22243&product=391182

If you have done that and still no feeding then you may need a new adf. You can call hp but the easier way is to order it through the HP Part Surfer - the part number you need is Q3462-60276 and it costs $25.65 according to the site at the moment.

Posted on Jan 29, 2009

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2 Answers

I have a message on screen sayng " ADF Jam" there is no paper jamming the system. I cannot make this message go away, and so i cnnot use any other function of the printer. How might I clear...


Hi travlynn2,

  1. The ADF
    unit is the grey paper tray located on the top of the scanner unit.
    Check the following points if it does not feed paper, or you receive an "ADF jam" error message:


  2. Check the position of the ADF document guide:


    1. Lift up the ADF unit. Locate the document guide on the underside, as shown here:


    2. The document guide should be tucked in behind the grey plastic casing, but a paper jam can push it out of position. Figure 8 below shows the correct (1) and incorrect (2) positions:


    3. If your document guide looks like example (2)
      on the right, lift it out on the right-hand side. Tuck it in behind the
      grey section, so that it matches the example on the left (1).




    1. Close the scanner unit.


    2. If the printer is displaying "ADF Jam, press start to continue", press the B/W Start button to clear the error:


    3. Test the printer by scanning or faxing via the ADF unit.


  3. Check the ADF edge guides:




    1. The adjustable paper tray edge guides must be set to the correct paper size for the paper you are loading. Otherwise, the paper may skew, misfeed and/or jam.



    2. Slide the edge guides to enclose the loaded
      paper (in the direction of the yellow arrows below), without causing it
      to bunch or crease. The paper should be aligned with the relevant paper size marker:

      Figure 9. The ADF edge guides.


  4. Check the ADF unit feed rollers:


    1. Open the cover of the ADF by pulling up the grey lip, as shown below:


    2. Check thoroughly for fragments of paper and foreign objects. Take care not to tear any jammed paper when you remove it.


    3. Use the green gear (circled in yellow below) to turn the paper feed rollers and feed through jammed paper:



    4. Paper dust or foreign material on the rollers may cause paper to misfeed. Clean these parts with a damp, well-wrung cloth:


      1. The upper paper pickup rollers (circled in red, above top left). You can turn these by hand.



      2. The lower paper pickup rollers. These will rotate as you turn the green gear (circled in yellow above). See the inset for a close-up of the lower rollers.


    5. When complete, close all the covers.


    6. If the printer is displaying "ADF Jam, press start to continue", press the B/W Start button to clear the error:


    7. Test the printer by scanning or faxing via the ADF unit.



  5. Check that the ADF unit sensors are not obstructed.




    1. Open the cover of the ADF unit.



    2. Look at Figure 12 below. Check the position of the black plastic parts (the actuators) circled in red.



    3. If the black plastic actuators do not stick out from the ADF cover, they may have been pushed out of position by a paper misfeed and be obscuring the ADF sensors. Tap the back of the ADF unit firmly to release the actuators.


    4. When complete, close all the covers. Check and test the printer as explained in Step 6.d.vi.
Hope this helps.

Thank you for using FixYa.

Sep 21, 2011 | Epson ACULASER CX11NF All-In-One Printer

1 Answer

Adf tray is not feeding papers


The ADF feed rollers are soft rubber and the grip surfaces wear smooth after a while and need replacing. One idea is to use some isopropyl alcohol and a clean cloth to clean the dirt and toner from the feed rollers to get you by. That often will clear up minor feeding issues. Call your service provider or look online for the costs for those roller parts.

Feb 03, 2011 | HP LaserJet 2820 Printer

1 Answer

HP Officejet Pro LP 7880 feeder does not work, how to fix it?


Step one: Check the paper in the ADF The condition of the paper or the amount of paper loaded in the ADF might prevent the ADF from picking it up and feeding it through the product.
  1. Make sure that no more than 50 sheets of paper are in the ADF input tray.
  2. Make sure the original is not photo paper or carbon paper. These types of originals must be loaded on the scanner glass.
  3. Make sure the original document that is loaded in the ADF meets the following criteria:
    • Free from curls, folds, creases, and tears
    • Does not have staples or clips attached
Step two: Make sure the ADF pick assembly is in good working condition
  1. Remove the document feeder and open the ADF cover.
  2. While lifting the blue-green lever, carefully rotate the pick assembly toward the open ADF cover until it stops.
  3. Examine the pick assembly.
    • Make sure the bottom roller is held firmly in place by the two-catch, which is located to the left and the right of the roller.
    • Make sure the stack stopper, which is located between the top and bottom rollers, fits within the double slots just above the bottom roller. The stack stopper should move freely within the double slots to flow up and down when the whole pick assembly is lifted and lowered into position.
  4. Return the pick assembly to its original position.
  5. When the product is turned on, the top roller will reset to its original position above the separator pad. There will be a gap between the separator pad and the top roller.
  6. If there is no gap between the ADF top roller and the separator pad, press the Power button to turn off the product.
  7. Wait three to five seconds and then press the Power button to turn the product on. The ADF rollers should reset to the correct positions.
  8. Close the ADF cover and replace the document feeder.
Step three: Clean the rollers and separator pad
  1. Remove the document feeder and open the ADF cover.
  2. While lifting the blue-green lever, carefully rotate the pick assembly toward the open ADF cover until it stops.
  3. Lightly dampen a clean, lint-free cloth with distilled water, and then squeeze any excess liquid from it.
  4. Use the damp cloth to wipe any residue off the rollers and the separator pad. If the residue does not come off using distilled water, use isopropyl (rubbing) alcohol on the cloth instead.
  5. Return the pick assembly to its original position.
  6. Close the ADF cover and replace the document feeder.
Step four: Detaching and re-attaching the ADF pick roller assembly If the ADF pick assembly is detached or not connected properly, follow the steps below to resolve the issue. If the ADF pick assembly works well, do not perform these steps.
  1. Press the Power button to turn off the All-in-One.
  2. Remove the document feeder and open the ADF cover.
  3. Press the blue-green ADF-release button to release the ADF rollers from the pick assembly as shown in the figure below (the red arrow is pointing to the ADF release button).
  4. Re-attach the ADF pick rollers by placing the rollers into the roller slot of the ADF pick assembly as shown in the figure below. The red arrows show the gears on the ADF pick assembly aligned on one side. The yellow arrows point to the two-catch notch.
  5. Once the rollers are placed on the two-catch notch, push them in, so that the two-catch clicks into place. The photo below shows a correctly installed ADF pick assembly.
  6. Close the ADF assembly and cover.
  7. Turn the product on and make a copy with the ADF to check that the pick assembly works.

Jul 16, 2010 | HP Officejet Pro L7680 All-In-One Printer

3 Answers

Paper feeder does not appeat to be able to 'grab' paper ?? what can i do


Hi,
Please refer to the manual and then open the ADF clean the rollers and then try again some times due to dust in the rollers then paper is not feeded.

Apr 11, 2010 | HP LaserJet 2420 Printer

1 Answer

It stopped faxing through the feeder and said feeder errror. its a HP j4680 all in one office jet


Hello, Brittany.

Give this a try (from HP Support):

Complete the following steps to check the condition of the paper, reload the original, and then open and close the Automatic Document Feeder cover.

The main reason for this issue is that the ADF rollers that pick up the papers might not grip the paper because dirt sticks to the rollers.

Step One: Check the paper and reload the original
The condition of the paper, or the amount of paper, might prevent the ADF from picking it up and feeding it through the product.

1. Make sure that the ADF tray contains fewer than 25 sheets of paper.
2. Make sure that the ADF tray contains no photo paper or carbon paper.
3. Make sure the paper in the ADF tray meets the following criteria:
* No curls, folds, creases, or tears
* No staples or clips attached
NOTE: Folded paper, torn paper, or paper with rough edges might not feed correctly. If your original is folded or damaged, either reprint the original or try to smooth out the damaged portions.
4. Reload your original, with the print side up, into the ADF tray. Place the pages so that the top edge of the document goes in first. Slide the paper into the ADF tray until you hear a beep or see a message on the display indicating that the loaded pages are detected.

* If still a problem, go to the next step.

Step Two: Open and close the ADF cover
NOTE: Remove all originals from the ADF tray before you open the ADF cover.

1. Open the ADF cover, and then close it again.
2. Press the OK button.

* If still a problem, go to the next step.

Follow these steps to turn the product off and then on again.

1. Press the Power button to turn off the product.
2. Wait 15 seconds.
3. Press the Power button to turn on the product.

Hope this helps.

Feb 26, 2010 | HP Printers & Copiers

1 Answer

It senses paper loaded into the ADF but doesn't feed


There should be a button with settings on it.....ie: 2 sided, collate, etc. There should be an option to change paper settings.......or just clear the whole menu, and go to default to reset the rollers.

Oct 19, 2009 | Canon PC-980 Color Copier

2 Answers

Ricoh 1027 ADF grabs multiple pages causing adf jam


you need to replace the lower of 3 rollers in the ADF (sep roller), for a temp fix you can clean this roller with wd40 as it will soften the rubber and get it to "grip". these rollers (lower of three) are always the first to go "bald on any mnf copier in the ADF and Drawers causing multiple feeding. they are used to allow one page at a time as they either turn backwards or offer torque (resistance) to lower pages

Aug 04, 2009 | Printers & Copiers

1 Answer

ADF Does not show paper is loaded. If slide the document under the pickup roller in the ADF it will show document loaded but when I hit copy a "pickup roller error" is displayed. What would cuase...


Sometimes paper dust, and bits of paper clog the paper sensor, you can try using a can of compressed air to blow the sensor clear. use a flash light and locate the pickup rollers, and sensor. Clean both, if you can reach them. If they are clear, then the sensor might have stopped working. Check your warranty.

www.lhsjrinc.services.officelive.com

May 07, 2009 | HP LaserJet 3055 All-In-One Printer

1 Answer

Paper pulls to the right, jams, won't print, tried different paper still won't print


Hi,
Sounds like the feed rollers need cleaning.
Clean the feed rollers, lint free cloth,bottled water.
wait for them to properly dry

Revolve the feed roller bar as you clean them, to clean the feed rollers all the way round, remove all particles from them.

Check you ADF grips are set correctly, if not you will get mis-fed sheets. check the tray is sat properly too or mis-feeds.

Check paper size is correct in print properties too.
Should be good then
Try print.

Regards
Richard.

Apr 21, 2009 | Canon PIXMA MP210 Photo All-In-One Printer

1 Answer

My HP printer paper get stuck in top feeder whenever I try to fax


Lift the cover to the ADF (Automatic Document Feeder) and remove any paper debris from the rollers. Also, clean the rollers with a very damp cloth and a dab od dish washing detergent.
Also, check to see that the spring loaded lever is in place.

Clear the jam from the automatic document feeder (ADF)
  1. Make sure the product is turned off and the power cord is unplugged.
  2. Grasp the upper edge of the automatic document feeder (ADF) assembly and open it.
  3. Raise the roller assembly.
  4. Gently remove any jammed paper from the ADF.
  5. Lower the roller assembly.
  6. Close the ADF assembly.
  7. Plug the power cord back into the product.
  8. Press the Power button (c01346625.gif ) to turn the product on.
  9. Try the print job again.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Feb 01, 2009 | HP OfficeJet 6110 All-In-One InkJet...

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