Question about HP OfficeJet 7310 All-In-One InkJet Printer

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HP7310 ADF will not load paper

2 year old HP7310 refuses to 'draw' paper into ADF - rollers turn but do not grip paper
have tried cleaning etc but without success: I think it may need a new part..query Q3461-6000-4?
Where could I get it and could I speak to someone to ensure the part is correct?

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  • nickBB Feb 01, 2009

    Thanks so much - I will try to obtain the spare part!

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When you say you have cleaned the part have you taken the ADF and opened it and cleaned the rollers and seperator pad? Document with parts labelled is here;

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00222165&lc=en&dlc=en&cc=us&lang=en&rule=22243&product=391182

If you have done that and still no feeding then you may need a new adf. You can call hp but the easier way is to order it through the HP Part Surfer - the part number you need is Q3462-60276 and it costs $25.65 according to the site at the moment.

Posted on Jan 29, 2009

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Posted on Jan 02, 2017

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