Question about Vtech i6772 Trio Cordless Phone

Open Question

Searching my vtech cordless phone attatched to the base unit indicates searching i"ve tried everything from resetting the power supply the cord and removing the battery but to no avail. The two other handsets are working properly it's just the base unit tha't not. I can't use it as it doesn't have a dialtone. Please help

Posted by on

6 Suggested Answers

  • 1 Answer

SOURCE: VTech 5.8 mhz won't work

I found a solution that fixed this problem (at least for me). On the vtech site they said to unplug the base unit for at least 5 minutes. Previously, I had only unplugged the base unit for a few seconds. This time, I left it unplugged for about 10 minutes or so and when I plugged it back in, everything was working fine. Apparently there is some sort of capacitor that must discharge long enough to completely remove power from the circuitry.

Good luck and I hope this works for you!

Posted on Apr 18, 2008

SOURCE: phone not connecting

I find that unplugging the base unit power for about 20 seconds, then replugging it, usually clears this problem.

Posted on May 01, 2008

  • 550 Answers

SOURCE: Vtech ia5870 dual handsets model problem:
from the troubleshooting section of the manual

• Unplug the base unit’s electrical power and remove the battery from the handset. Wait for 15 seconds then plug in the battery place the handset in the base unit and plug in the power. Allow up to one minute for the cordless handset and base to synchronize

not a guarantee, something to try

Posted on Aug 30, 2008

  • 47 Answers

SOURCE: My Phone will not connect to the base unit...

My handset displays CONNECTING...
Move the handset closer to the telephone base. You might have moved out of range.

This is what was listed in the Vtech Manual.

What I suggest is not just powering it off, but remove battery and wait a couple of minutes. Put battery back in and try it. The other thing I suggest is a new battery or switching it temporarily with a phone that works, to see if that helps before you buy a new one. If the battery is weak it will have trouble reaching the base.

Posted on Jan 06, 2009

  • 1 Answer

SOURCE: i want to add an additional handset to my vtech phone...the new handset is "searching for base" and requests a 15-digit number which is suppose to be on the base--there is no 15-digit number to input.

The 15 digit number shoudl be on a sticker on the bottom of the base unit.

Posted on May 19, 2009

  • 16 Answers

SOURCE: My vtech cordless reads out of range or no power

Official solution to this issue:

Make sure base station serial number matches all handsets serial numbers.

If they don't match you will have to de-register the units.

De-register the base station by holding the find handset button for 10 secs or until the In Use light illuminates, release the button and then tap it once more. You should hear a short beep followed by a longer beep.

Press Menu Select and the press the following without pause - *7890#
You should now see Test Base at the top of the screen press the Vol up button until Test Handset is present.
Press Menu/Select and you should see SW Version displayed. Press Vol up button until you see regstr clear, then press Menu Select and then Menu Select again.

At the handset remove the battery for 15 secs and then place the battery back into the handset. You should see 1. Place handset ... 2. press # on the handset screen. DO NOT FOLLOW THE ON SCREEN DIRECTIONS.

Next place the Handset on the base station and press the find handset button for 4 secs until the In Use light shows up. Remove the handset and press the # button.

Your handset should now display Handset 1. You can do all the other handsets the same way.

Hope this helps!

Posted on Jan 12, 2011

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


1 Points

Related Questions:

1 Answer

Out of range or no pwr base vtech phone on help

Try disconnecting the base from the power supply. Then take the battery out. wait a few minues, then plug baack in and reinsert the battery, and it should work. You might have to reset the date and time. \check the V-Tech site for instructions.Good luck.

Sep 10, 2012 | Vtech 9009111 Cordless Phone

1 Answer

Red light indicating fone charging has not shut off for around 20 hours.

My Vtech 6.0 charging light only turns off when I remove a handset from the charger base. I have had these three set for two years and they work fine. I think that the red light is just to let you know that the charger is working, if you loose power, or unplug one of the base units there is no indication of a dead battery.

Jun 11, 2011 | Vtech Cordless 6041 Phone

1 Answer

We have 2 Vtech cordless phones -a 6.0 and a 5.8 I don't think either work when the power goes off. Can't even phone the Power co.. Is this normal ?

Yes, that is normal for all cordless phones. they are really just a radio that sends a signal from the base/charger to the cordless hand set. when the power goes off the base does not work at all. Go buy yourself a cheap corded phone, and when power goes off plug it into any wall phone jack and then you can make calls.

Apr 04, 2011 | Vtech DECT 6.0 Digital Cordless Phone

1 Answer

We had a power outage and now the answering machine displays an A that we can't get rid of. Now matter what we do the system no longer works.

Try unplugging the base unit and removing the batteries from all the handsets. Then put the batteries back in and plug in the base unit to see if that resets everything.

May 02, 2010 | Vtech 5.8GHz Cordless Phone with Digital...

1 Answer

Is there a reset button anywhere on a vtech cordless phone?

remove battery for handset.
unplug power AND phone line to base unit.
wait 15 seconds or more.
reinstall battery.
plug in power to base.
plug in phone line to base.

put handset in base charger slot.

wait a minute or more for all to reload from ROM.

Oct 14, 2009 | Vtech Phones

1 Answer

Handsets display "unavailable"

have you tried to charge all phones then placing them in the base one at a time to reset them? I know when the phone cord or the power is of my base my other units do not work..

Aug 23, 2009 | Uniden Cordless Phone

1 Answer

Can use the phone it is only reading searching on the display.

Reset Procedure for Cordless Phones

What is the general reset procedure for cordless phones?
1. Disconnect Battery from handset(s)
2. Disconnect Phone Cord from wall jack
3. Disconnect Phone cord from base unit
4. Disconnect AC adapter from wall outlet
5. Allow to sit for 30 min
6. Reconnect Phone Cord to base
7. Reconnect Phone cord to wall jack
8. Reconnect AC Adapter to wall outlet
9. Reconnect Battery to hanset until you click or feel the plug snap into place
10. Re-Register Handset by placing on main base in most instances

Apr 07, 2009 | Uniden DECT 6.0 Cordless Phone ID

1 Answer

Vtech ia5870 dual handsets model problem:
from the troubleshooting section of the manual

• Unplug the base unit’s electrical power and remove the battery from the handset. Wait for 15 seconds then plug in the battery place the handset in the base unit and plug in the power. Allow up to one minute for the cordless handset and base to synchronize

not a guarantee, something to try

Aug 30, 2008 | Vtech ia5870 Analog Cordless Phone

5 Answers

Searching for base

My long-term experience with these phones is that occasionally, they get themselves into some kind of weird state: this is usually indicated by the flashing "searching" message.

In all cases it's been cured by unplugging the power supply AND the phone-line (both simultaneously) from the base, waiting a few seconds, then re-connecting. Normally this sorts things out, but will require you to re-set time& date (the base can sometimes still derive power from the incoming 50v line). Batteries out of handsets is a last (addtional) resort. I've very rarely had to re-register.

Jan 27, 2007 | Vtech i5871 Cordless Phone

Not finding what you are looking for?
Vtech i6772 Trio Cordless Phone Logo

Related Topics:

41 people viewed this question

Ask a Question

Usually answered in minutes!

Top Vtech Phones Experts


Level 3 Expert

93738 Answers


Level 3 Expert

18257 Answers

Cindy Wells

Level 3 Expert

4718 Answers

Are you a Vtech Phone Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides