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Dell's download page for the 962 is here. You can find software for Windows XP, and 32- and 64-bit Vista. They don't have software for Windows 7. You can try the Vista drivers which may work, but this printer may not be compatible with Windows 7.
If this is a new installation of Windows 7 and you have never used the printer on this installation, you will need to install the printer from scratch. If you have the installation disc that came with the printer, pop that into your computer and follow the installation steps. If you do not have that disc, you can look up your specific printer model and download the driver to your computer. Then use the Add Printer Wizard in Windows 7 to search for printers, and if yours is powered on (and both the computer and the printer are connected to your network) it should see it, and then tell it where you saved the driver.
mcdevito75 here, Iwould imageine if your computer is also a Dell, you should be able to install the printer from possibly your desktop. Best Bet however is to contact Dell for a new cd.
Hello sir; If your computer with wizard software, just direct go to click the start then go to setting click printer & fax, select adding then follow the instruction to finish it.
NO PROBLEM at all.. cuz anyways i recommend you to download the latest drivers from the following dell webpage by entering your service tag of your printer and your windows version
http://support.dell.com/ click on drivers and downloads-- enter service tag and select windows version and download
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