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You should check the connection of you mouse and keyboard to see if they are properly connected.If the connections are okay you should go to the manufacturer website and download and install the drivers for the mouse and keyboard,i cannot give you the link because i am not sure what type of mouse and keyboard you are using.
If you are using wireless mouse and keyboard you should replace the battery inside both of them and make sure the receiver is turn on.After you try these solution your mouse and keyboard should work fine.
After six months of using the same keyboard / mouse combo with no problems, I had exactly the same problem as you one day (keyboard wouldn't connect, but mouse OK), I resolved it by powering down the mouse (hold the 'connect' button) and then sync-ing the keyboard using the USB key. When I powered the mouse up again, both pieces of equipment worked fine again. Hope this helps.
This may or may not help. did you press the connect button on the usb reciever (the device that connects to the computer) then press the connect button on the keyboard. They have to be pressed in that order. you may have already done this but just in case maybe it will help you.
To fix the problem, please press the connect connect button on the bottom of the mouse and the connect button on the reciever and relaese both the buttons together. this would rest the wireless connection and then the mouse should work fine.
Sounds like the keybaord, mouse, and receiver are out of sync. Under the keyboard is the Connect button. Press it, then press the Connect button under the receiver that's connected to your computer. You may want to do the same with the mouse as well, just so all three components are properly sync'd at the same time.
If that doesn't do it, try reversing the order (receiver Connect, then the keyboard Connect button).
I had this problem and just discovered that the blue light is a button. I pressed the IDconnect button and the blue button on the thumb drive at the same time and then it worked. I think they needed to be synced.
I have the same product. There seems to be no answers to these posts because there is no known fix for the problems being experienced. No software in package, product doesn't work. DO NOT BUY!! If I hadn't left it in the package for so long and lost the reciept I would return this product. Right now the mouse is working fine for me, but the keyboard won't stay connected for longer than about 10 seconds of use, then craps out and doesn't work. Brand new energizer batteries in both units and all. I think the people that made this product are just cheap and can't provide a solution to their crappy product, hence why it was so cheap. Can anyone say RIPOFF?
Either fix the problem, order a recall, SOMETHING, or I will never buy a product from this company again, if I don't do that already.
If anyone has the m REAL manual (not the one provided for this product on the maker's website) please post how to properly connect the keyboard and mouse via the ID select buttons. Maybe that might fix the problem if there's a certain way it has to be connected, or a certain order they have to be done in. The manual provided on the maker's website says product # 62150 automatically detects and configures itself, but as we all know this is a load of ****. If anyone has any other helpful advice, I'm all ears.
Solution. My wireles keyboard stopped working except for the F-Lock key, the Media key and the sleep key. It wasn't batteries, even though I tried, communication was there because the above keys were working. Remove the batteries from your keyboard and let it sit for about 10 minutes. Press the red connect button a few times and other various keys every few minutes during that time. This may be the whole "capacitor discharge" trick, but I tired that with someone elses instructions and my keyboard did not work after 2 minutes of key pressing. I think it just needed more time to clear out the secure settings. Good luck, I was about to trash this keyboard until I tried again