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Windows Update from last year killed this player. The company is out of
the mp3 business, so there is no way to fix this issue. You could try
reformatting the player: Ensure the Digital Audio Player is ON. Use the supplied USB cable to connect between Digital Audio Player and PC. Double click My Computer icon on the desktop. You can find a "Removable Disk" is added to your computer. Right click on the Removable Disk then select Format. Select FAT