Question about Creative Labs Zen Touch MP3 Player

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Stuck in "Recovery Mode"

I just acquired a 40 GB unit on Ebay. After charging it up I turned it on and it went through the Creative splash screen and went directly to recovery mode. I've tried re-loading and upgrading both software and firmware and every time I try to re-load the firmware I get one square away from completion and it hangs, generating a "Firmware Upgrade Failed" error. I've tried formatting the disk, tried all of the above plugged in and on batteries, tried to format through My Computer in XP and each time I end up in recovery mode. Another quirk that alarms me is that XP sees the drive as only 20 Mb, not the 40 Gb the model number indicates. The drive makes some mild grinding and ticking noises... not unlike a hard drive with problems. Any assistance would be most welcome... I wrote to Creative Labs support and their suggestion was to send it back with $127.00. Finding the complete contents of the install disk has proven to be a major obstacle as well. Be very wary of purchasing from Connect-Comp if their description includes words like "As IS"...

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Re: Stuck in "Recovery Mode"

Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All)
Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware
Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.

I actually had this exact problem a little while ago with my Zen Sleek-- Booting straight to the Recovery menu, and only getting a generic "Harddisk problem" error screen any time I would try to do anything.

Posted on Jan 21, 2008

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Sounds like it may be the index in your Music Library. Try going into Recovery Mode the routine way; remove battery(are they charged and good?), hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart/Reboot. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen. Good luck and let us know what happened

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