Question about Polycom SOUNDPOINT IP 501 SIP

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PLANTRONICS Headphone won't work with IP 501 sip, polycome phone

Fairly straightforward.

I cannot get a peep out of my headphones.
It worked with a Cisco phone that I just stopped using yesterday, without fail.

I am plugged into the headset jack. (even tried the handset jack with the headpone... no avail).
phone works thru speaker and handset, but nothing through headphone

I assumed that a Plantronics headset would be compatible... maybe not.

thanks!

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Dont plugged into the headset jack. Like Nortel, connect headset line with phone base unit in receiver jack and plugged your phone receiver wire into headset or plantronic base unit. This will work. I am sorry, my english is not too good but hope you understand it now. But the pully is not working properly with IP501..I mean it is not good to pickup IP501 receiver and put it back right place.

Posted on Apr 24, 2009

  • Nancy Labbe
    Nancy Labbe Mar 27, 2014

    You have the wrong wiring. Cisco and Polycom headset bottom cords are wired differently. Call 800-399-3224 for help

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