Question about SanDisk Sansa Clip MP3 Player

1 Answer

Broke my sansa clip wont turn on at all

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  • 3 more comments 
  • Anonymous Feb 01, 2009

    this is one hell of a shitty mp3 player

  • sptnyc Feb 01, 2009

    player suddenly stopped playing for no reason whatsoever. i tried the other suggestions here but holding down the volume + button while connecting the player to my laptop somehow worked.

  • Anonymous Feb 01, 2009

    stop working a day or two after my birthday and it was given to me as a gift for my birthday.

  • manuelmaya34 May 02, 2009

    my mp3 won't turn on at all and i was listening to it this morning

  • bambielvzu May 11, 2010

    thank you soooooo much

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  • Master
  • 8,596 Answers

Make sure the hold/lock is not engaged first.

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to the Sandisk website and click "Firmware Updater" to find out.
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jan 01, 2009

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1 Answer

Wont turn on


Try resetting the player, hold the reverse button and the on button at the same time for about 30 seconds, that should reset the player. It could also be that a connection broke on the inside of the player, either the on button or a connection to the battery.

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THis happen to me to then i turned on i deleted all my song then it turn on idk if u want to try this

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Maybe it's wrecked and wont work any more. Try ask someone to get it fixed for you

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Make sure the hold/lock switch is not accidentally engaged

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Reformat clip with disk utility after looking at it like an external disk. Do this by turning it off. Puting it in lock mode. Hold down middle button as you plug it in.

I am mad at my Clip as it did the same thing.

Screen shot here:
Sansa clip not recognized.

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The clip on the back comes off, and you can remove, reinsert the battery.

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Sansa Clip Player has some problem. I tried 4 sansa clip players (I purchased at Best Buy for Thanksgiving), and none of them work. Dont even try to exchange them, just return them back.

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