Question about GE 23.1 Cu. Ft. Side-by-Side Refrigerator with Thru-the-Door Ice and Water - Black-on-Black

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GE side by side with ice and water in door

Ice maker working fine. Water freezes and can be unfrozen using hairdryer but refreezes.

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  • hunko Jan 02, 2009

    They installed a heater (to remedy their poorly designed door) but it froze up too.

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We have the GE ESS25XGMB BB, and the freezer door actually freezes up (on the inside) with large masses of ice. About once a year, I have to take the door completely off and apart, leave the inside (plastic) panel in the sun to thaw and dry, and then replace all of the insulation upon putting it back together. Lately, the ice maker has been dumping water in the ice bucket, which clumps the ice, and then causes it run out onto the floor. I'm thinking it's time for a new non-GE refrigerator...

Posted on Aug 28, 2013

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This is a problem with my GE side by side also. It only happens occassionally and there doesn't seem to be any fix. I've had GE repair service here more than once. It seems that the insulation in the door is insufficient to keep the water line from freezing up. Small wonder GE is part of this awful financial mess.

Posted on Dec 17, 2008

  • Jason Asher Apr 24, 2014

    So, I'm back again. I believe I have fixed the issue with my water line freezing. On a seemingly unrelated incident, the ice maker began allowing water to overflow, into the ice bin, and then out the ice chute. At first, I thought it must be the timing of the ice maker, but our model didn't have an option to adjust this, so I replaced the ice maker. This did not fix the overflow issue. Next, I replaced the water valve assembly, and this fixed the overflow issue. Inadvertently, I have not had any issue with the door freezing up since replacing both items, and can assume the water valve had been causing our water line to freeze somehow. Something to try, as I got it on eBay, it was cheap, and pretty simple to install.

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