Question about Motorola Mobility HS850 Consumer Headset

14 Answers

Trying to pair Motorola HS850 to cell but I hold down button and light comes on but won't stay on

I just bought a Motorola HS850. I am trying to pair it with my cell phone. The instructions tell me to hold the call button down until the light comes on steadily..and when it does, I am to open the boom and release the button. Making sure that the light stays on. But my light does not stay on. It only comes on for about 20 seconds and then goes off. Does anyone know what could be wrong with this product?

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  • Rachel Schol Mar 26, 2007

    no that is not what my question is pretaining to. I know how to turn the device on. I am questions the pairing method. The light is supposed to remain STEADILY on...it does not. I am trying to find someone else who had the same problem and how they fixed it. Is my headset junk?

  • Devildog07 Mar 13, 2008

    I'm having almost the same problem. My bluetooth was working just fine when i was at lunch from work but on the drive home it doesn't want to work. I tried everything i can think of so i ended up deleting the device from the phone to try to start all over again with the pairing. Well when i try to pair it again i press and hold the call button while the bom is closed until the light comes on and stays steady. Once the light is on i let go of the button and try opening the bom once i begin to open the bom the light goes out and then once the bom is totally open the bluetooth starts blinkin like it should while in normal use but will not pair. I have tried and tried.

  • jtarheel Jul 01, 2008

    I did have the same problem, then discovered this on: http://www.howardforums.com/archive/topi...

    Pay close attention to how to reset:


    Posted by: JohnnyF

    Well, here's what I got back from MOTO support.. I tried this solution and it worked great for about 2 hours, then it started the 20 second cycle connect/disconnect scenario all over again.. I guess the pros still outweigh the cons for me.. 

    ------------------------------------------------------------------------------

    Thank you for contacting Motorola e-mail support, we appreciate your request. 

    Thank you very much for your considerations and interest in our products. 

    Regarding your concern, we are sorry to hear about the difficulties you are experiencing. In order to correct this particular issue, we recommend resetting your Motorola HS850, resetting your V710 cellular phone and pairing up the devices one more time. 

    To reset the Motorola HS820 Bluetooth headset, please connect the accessory to the charger, leave the item connected for 5 seconds, and then disconnect it. You need to repeat this operation 3 times. 

    To reset your Motorola V710, please follow the steps below: 

    MAIN MENU < SETTINGS < INITIAL SET UP < MASTER RESET (Security code: 000000) 

    After resetting your Motorola Bluetooth headset and your V710 cellular phone, please pair up the devices one more time. To pair up your Motorola HS850 with your Motorola V710, please turn on your Bluetooth headset, open the Boom microphone and finally select the following options on the cellular phone: 

    MAIN MENU < SETTINGS < CONNECTION < BLUETOOTH LINK < SET UP < POWER ON < back < HANDSFREE < LOOK FOR DEVICE 

    We hope this information has been of your help. We remain at your entire disposal for any further questions you may wish to ask. 

    If you need additional assistance, please contact our Cellular Information Center at 1-800-331-6456. Our business hours are Monday through Friday from 7am to 10pm CST and Saturday and Sunday from 9am to 6pm CST. 

    For information about Motorola products and services, please locate http://www.hellomoto.com/ 

    Thank you for allowing us the opportunity to be of service to you. 

  • dill5428 Jul 02, 2008

    Trying to reset headset so I can put my head set into pairing

  • rhector59 Sep 26, 2008

    i'm holding call button but not staying lit so i can pair it with my phone how can i fix this?

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You hold the button with the boom closed and as soon as the light stops blinking you realease the button and open the boom, the light should remain on and steady. promt your cell phone to find it and the code is 0000

Posted on May 26, 2007

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The actual solution is with the boom closed and you pressing the call button, while the light is on, you open the boom...This keeps the light on at a steady rate. Then you can pair the device. Ths default password is 0000

Posted on Mar 15, 2008

  • alizmom1996 Oct 20, 2010

    YEAH!!!! Totally worked!!!! Thanks RodStar!

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I got mine 'over the net' as the last person put it and it seems to work fine, It's paired with a Samsung A900, an Audiovox PPC-6700 and now an Apple iPhone with no problems. All work fine when holding the button down until the light comes on, then opening the boom. If you try to detect it from the phone it will find a headset or HS850 for use. If you use the 0000 code it will connect. My only complaint is that it won't pair with more than 1 phone at once. multiple phones can be in the profile of the HS850 but you have to disconnect and connect from each phone

Posted on Jul 02, 2007

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Motorola Bluetooth HS820: charged headset will not power on?

Posted on Mar 16, 2010

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Hs 850 pairing problems..i have just found the answer to most peoples problem regarding the ear peice light not staying on so that the light stays solid..when reading for pairing...
Well the trick seems to be when you push the button to turn it on..as soon as the light starts ..then open the boom asap...
and it should stay on ready for pairing....i have had a problem get my hs 850 to ready for pairing and then found this answer on the net and it worked straight away for me know problems..so i hope this help you all ..

Posted on Apr 20, 2009

It works. Thanks guys!

Hold on to the call button. When the blue light appears, open the boom and the light will stay there steadily. Pair the device and key in 0000

Posted on Oct 20, 2008

Yey it worked thanks guys!

Posted on Sep 24, 2008

ONE WORD....CHARGE IT BEFORE YOU USE IT...WHILE THE LED IS CLOSED START HOLDING THE MAIN BUTTON TILL A BLUE LIGHT IS ON...AFTER THAT OPEN THE LED AND SEARCH FOR IT ...THE ITS GONNA PROMOTE A CODE ... PRESS 0000 ...EASY

Posted on Mar 12, 2008

Pairing works just fine by pushing the button until the light comes on, THEN opening the mic boom... if you open first or push as you open, the light will come on steady for a few seconds, but this is NOT pairing mode.

Posted on Dec 28, 2007

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When i need help to find the way how to make the blue tooth work i didn't understand what you do is hold the blue tooth and press the call but the light should come for about a couple sec when it comes on befor the light gose off opean the boom it should stay on (don't try to opean it when the light is off or it's not going to pair) then when the light is still on and the boom is open opean your phone and press the botton that says look hands free than it should open it to a page that say than press look for devices it should find it and now it works have fun ;-)

Posted on Jul 20, 2007

HS850 did blink when holding the button. When released the light would go out in few seconds. When I open the boom as soon as the light came on it stayed on. Pair with the phone, entered code 0000, works great. The HS850 almost hit the trash can. Thanks very much for the help. Comment..the HS850 is tough unit. Before pairing this last time I had to super glue the pivot point on the boom. So to other owners don't give up.

Posted on Jun 22, 2007

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Here's a *hopefully* silly question..... does it pair with the cell phone or not? Nowhere in your original post or your additional comment do you say if your device does or doesn't work... just that it doesn't work the way you want. It seems you are saying that it connects for 20 seconds, then the light goes off, and the connection quits too? that would surely be a different problem than one that doesn't connect at all. The real reason for my concern is, the way you wrote the complaint in the first place, it sounds like it connects just fine but the lights don't work the way you would like. Who cares how the light works..... Please be clearer with the complaint if you want a quick and correct solution. thanks for making me smile none-the-less!

Posted on Jun 08, 2007

Had same problem, got headset over net. It was junk! I bought a new one at Best buy, and you can guess what I did with the old one!!

Posted on Jun 01, 2007

Once you hold the button with the boom closed, and the light is on! Then you open the bloom and it works!

Posted on Mar 26, 2007

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