Question about Lexmark Office Equipment & Supplies

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Scan unsuccessful I have a Lexmark x5690 which, although it has installed successfully, it won't scan. Lexmark are telling me it's Windows XP issue. Can anyone help please?

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I have same problem but im on mac

Posted on Jan 18, 2010

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OCR doesn't work with WINDOWS 7 and my Lexmark X5650es printer


Try this approach:1. Uninstall your existing printer driver. On your computer, go to Start menu > Programs > Lexmark X5600 Series folder > Tools > Uninstall. After the uninstall process, reboot your pc when prompted.2. When your pc turns on, check if your Windows 7 is running on 32-bit or 64-bit operating system. On your computer, go to Start menu > right-click on Computer > click on Properties. Take note of the System Type.3. Use the link below to download and re-install the corresponding printer driver for your operating system:- Lexmark X5650 Printer Driver for Windows 7 32-bit- Lexmark X5650 Printer Driver for Windows 7 64-bitSimply follow the instructions on your computer screen to complete the installation.4. To re-install the Lexmark OCR scan software, insert the printer software installation CD in your pc CD-ROM drive.5. Click on Install > Install Additional Software > select the Lexmark OCR Scan Software > continue with normal installation steps.
Then try to create a PDF or Scan and Edit text (OCR) to verify that the problem is fixed.
If that doesn't help, please contact Lexmark Technical Support Center at 1-800-539-6275 for additional assistance.

Feb 13, 2012 | Lexmark X Office Equipment & Supplies

1 Answer

My scan button does nothing. How can I scan?


Hello,

When you press the "scan" button on the lexmark, the scanner is trying to connect to a specific software program that in this case you may not have installed.

You will want to try to test the scanner driver directly.
For windows XP and Vista, try the following.

1. Open your start menu
2. Select Control Panel
3. Select "scanners and cameras"
NOTE: for windows Vista, make sure you are in "classic view" to see scanners and cameras.
4. Check whether there is the lexmark listed in this window.

For windows 7, you will need to do something a little different.

1. Open your start menu
2. go to All programs
3. Open "windows Fax and scan"
4. Click on "new scan".
5. Check whether there is the lexmark listed in this window.

If there is no lexmark, you need to check the lexmark website for drivers. If the lexmark is there, try double clicking the icon to run the scan wizard.

Thanks,

Pat

Mar 31, 2010 | Lexmark X2330 Printer

1 Answer

Lexmark x2580 freezes up halfway through scan. Running Windows Vista home premium (32 bit). I have uninstalled and reinstalled the printer, unplugged everything and restarted it but still the problem...


Vista has issues with this printer. there is an updated driver, but if money is not a concern the best solution is to either upgrade to Windows 7 or downgrade to XP. 3rd party vendors have all but stopped patching Vista drivers since Windows 7 came out.

Nov 02, 2009 | Lexmark X2580 Wireless All-in-One InkJet...

2 Answers

My Lexmark x6170 all-in-one Printer will not scan


I have the same printer, Windows Vista, and also only use the device drivers, but do not experience the problem you are having. The only problem I have with it is that scanning using MS Office 2007 times out before the image can completely transfer. So uninstalling your existing drivers and then reinstalling may do the trick.

If you still wish to install the All-In-One Center software, Lexmark will only provide the device drivers, as you have discovered. However, there are reports that the Lexmark X6100 series AIO (All-In-One) is identical to the Dell A960 AIO. And, fortunately, Dell is kind enough to provide the similar All-In-One Center software.

Click here for the 32-bit Windows XP version. (just in case)
Click here for the 32-bit Windows Vista version.

Give it a try and please report back as to whether or not it worked for you.

Jul 05, 2009 | Lexmark X6170 All-In-One InkJet Printer

1 Answer

Can't locate the Lexmark Solution Center


Uninstall all previous drivers and Lexmark software from your computer.

Then install this new set at this link here

Aug 01, 2008 | Office Equipment & Supplies

1 Answer

Can't locate the Lexmark Solution Center


You need to use windows photo gallery in vista to scan and make copy.

Jun 17, 2008 | Lexmark X3470 All-In-One InkJet Printer

4 Answers

Lexmark won't work with vista


Yes works with Vista but you will need to use Vista driver not XP

Rate this solution then Download here

Delete old install before reinstalling!!!!

Release Notes Attention: To prevent issues during the installation, please uninstall all previous versions of this driver prior to installing this web package. File Information File Name: cjr1200EN.exe null.gif Version: 1.0.11.3 null.gif Released On: MAR 05 2007 00:00:00 null.gif File Size: 42452912 KB null.gif Products: Lexmark X1240, Lexmark X1250, Lexmark X1270, Lexmark X1280, Lexmark X1290 null.gif Languages: null.gif Operating Systems: Windows Vista null.gif Application: n/a null.gif Owner Name: Lexmark null.gif Data Stream: Lexmark Host Based Solution, Lexmark Scan and Copy Control null.gif Security: null.gif Install Instructions:

Dec 25, 2007 | Lexmark JetPrinter X1185 All-In-One InkJet

8 Answers

Lexmark X1150 Will not scan or copy


If you are using windows xp home or pro and your scanner will not work and is making a clicking noise when you try to scan. this patch will fix the problem.
Just click on the link and download the patch.

PR1 ALL X1100 EA

Oct 15, 2007 | Lexmark X1150 All-In-One InkJet Printer

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