About a month ago i put some new songs on to my sandisk player and when i 'safely ejected' it form my computer and turned on it started to "refresh database" like it always did before but this time it got stuck at a certain point and wont go any further, which means i havent had my precious music for a loong time, since that day whenever i attempt to turn it on it gets stuck in the same spot and then after about a half hour or more it turns itself off.. i cant find the manual or any papers that have instructions on how i could fix it, AND i dont want to even bother trying to ask some kid at Best Buy how to fix it.. if anyone can help it would be greatly be appreciated =D
Try the format command from windows media player when connected in MTP mode. It would clean up all music files and refresh the database. One other thing you sould know. when it your player freezes as it can happen sometimes, keep your finder pressed on the menu button for 15 second as it will force the player to turn off. If you need the manual you can get it from sandisk site in pdf format.
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Get the latest firmware upgrade from Sandisk's website to be on the safe side, but I'm thinking that your song licenses expired. Convert all of your songs to mp3 format, and you will not have these kinds of problems.
If the PC does not recognize the player, try
this: disconnect the player from the computer, turn it off, hold in the volume
+ button, and reconnect the player to the computer while holding the volume +
button in. Keep holding the volume + button for an additional 5-50 seconds.
Windows should eventually go into recovery mode and revive the player- it will
pop up a window that says Found New Hardware Wizard.
Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
You need to put the device into "recovery mode" before you run the tool.
- Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.
Then run the recovery tool. Select format when prompted.
here is the link to the manual
which software are you using to look at the files on the computer? - the problem may be with that.
this link gives you the details of how to update the firmware for your player - this hopefully would solve the issue and is worth it anyway.
Hope this helps :)
i'm having a similar problem. every time i sync new music my computer tells me its on, but the tracks aren't on the player. it also refreshes every time i turn it on, which takes forever amd is getting really annoying. could this have something to do with my new microSD card?