Question about SanDisk Sansa e250 MP3 Player

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Im so frustrated!

About a month ago i put some new songs on to my sandisk player and when i 'safely ejected' it form my computer and turned on it started to "refresh database" like it always did before but this time it got stuck at a certain point and wont go any further, which means i havent had my precious music for a loong time, since that day whenever i attempt to turn it on it gets stuck in the same spot and then after about a half hour or more it turns itself off.. i cant find the manual or any papers that have instructions on how i could fix it, AND i dont want to even bother trying to ask some kid at Best Buy how to fix it.. if anyone can help it would be greatly be appreciated =D

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  • talia lowery Mar 25, 2007

    i just downloaded windows media player 11 but i honestly havent used it much since ive had my computer, i dont know my way around the computer that well is what im really saying, i click on random things hoping to find the right thing you were telling me to do, but i cant figure out how to do the format command.. could you walk me through it, or explain to me the steps of how to do it? Thank you so much for replying to my initial problem =D



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Try the format command from windows media player when connected in MTP mode. It would clean up all music files and refresh the database. One other thing you sould know. when it your player freezes as it can happen sometimes, keep your finder pressed on the menu button for 15 second as it will force the player to turn off. If you need the manual you can get it from sandisk site in pdf format. Good luck. Mo

Posted on Mar 25, 2007


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I accidently went to settings and went to format and presses yes and it deleted everything i had. It happened like 6 months ago. Over the 6 months i have started over with putting songs on it and...

Unfortunately, you have likely overwritten the old songs by copying new songs.

One free product worth trying is Recuva (

Download and install Recuva, plug the mp3 player into your computer, and see what can be recovered. Even if you can see some of your old songs they might be corrupted so make sure to listen to them.

I hope this has been informative.

Mar 07, 2011 | SanDisk Sansa e250 MP3 Player

1 Answer

Randomly deleted songs and cannot upload more

Get the latest firmware upgrade from Sandisk's website to be on the safe side, but I'm thinking that your song licenses expired. Convert all of your songs to mp3 format, and you will not have these kinds of problems.

Jul 06, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

The display screen is turning pink??

mine did that so i had 2 unscrew the back and remove the battery then when i had put it all back together it worked

Jun 15, 2008 | SanDisk Sansa e270 MP3 Player

1 Answer

Sansa 4Gb Wont let me add or delete songs anymore!

If the PC does not recognize the player, try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Jun 12, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sandisk keeps skipping/freezing songs!

Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:

-Tha Mp3 Doctor

Apr 13, 2008 | SanDisk Sansa E280 MP3 Player

1 Answer

New folder opened automatically - I annot delete those folders...alls songs are gone

Try this;

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.

Best of Luck.

Oct 27, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

My mp3 wont let me delete any songs i put on there a while ago rather it only shows my recent ones

here is the link to the manual which software are you using to look at the files on the computer? - the problem may be with that. this link gives you the details of how to update the firmware for your player - this hopefully would solve the issue and is worth it anyway. Hope this helps :)

Mar 10, 2007 | SanDisk Sansa m250 MP3 Player

1 Answer

Please Help: Im Desperate!

hmm... try hooking it up to the pc, go to my computer find the mp3 click explore go to music and select it all and delete it then try again it might help

Mar 20, 2007 | SanDisk Sansa c140 MP3 Player

1 Answer

Cant transfer anything to my player (e250)

i'm having a similar problem. every time i sync new music my computer tells me its on, but the tracks aren't on the player. it also refreshes every time i turn it on, which takes forever amd is getting really annoying. could this have something to do with my new microSD card?

Mar 05, 2007 | SanDisk Sansa e250 MP3 Player

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