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Try to transfer the tracks from the explorer.
1Connect the Rio Carbon to a computer using the supplied USB cable. 2Double-click My Computer on the Windows Desktop or in the Start Menu. 3Locate MP3 or WMA audio files on the computer. 4Highlight files and/or folders to transfer to the Rio Carbon. 5Click Edit. 6Click Copy. 7Double-click My Computer on the Windows Desktop or in the Start Menu to open another window. 8In the new window, locate the Rio Carbon (X:) icon that is associated with the Rio Carbon. (X equals the drive
letter assigned to the Rio Carbon.) 9Double-click Rio Carbon (X:). 10Click Edit. 11Click Paste.
I recommend a firmware upgrade. You can obtain this by doing the following:
1) Connect the player to your computer with the USB cable.
2) Wait for "idle" to be displayed on the player screen.
3) Double-click the file that you downloaded from the Rio website.
The update should take approximately 30 seconds to load.
and here is the link for your firmware upgrade file.
? Verify that the USB cable is securely inserted into the USB port on both the Rio Carbon and your computer.
? Connect the USB cable to a USB port on the back of your computer rather than to a USB port on the front of your computer.
? If using a USB hub, connect to a powered USB hub. Unpowered USB hubs may not work.
? Remove USB extension cables from the connection path.
? Disconnect other USB devices.
? Both Windows XP Service Pack 1 (SP1) (or greater) and Windows Media Player 10 (WMP10) must be installed for your computer to detect a Rio Carbon set in MTP mode.
? If you do not want to install SP1 (or greater) and WMP10 on your computer you should disconnect the Rio Carbon and change the Transfer Mode setting to MSC mode.