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Lens error restart camera

My lens won't retract and it says lens error restart camera. how do I restart the camera. is it broken? I have a canon IXY digital 25IS Help me please

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  • Cameras Master
  • 98,608 Answers

Posted on Sep 25, 2014

3 Suggested Answers

BillB-SA
  • 2761 Answers

SOURCE: have a canon IXY with a lens retracting issue

If you've recently dropped the camera you may have damaged the lens tube (housing) or jarred the zoom mechanism off of its track. Either problem will require professional repair. If the camera has not been dropped, your problem may be due to weak/worn out batteries or corrosion on the battery contacts inside the camera which can prevent the full power of the batteries from flowing into the camera. Try this free fix before you do anything else: remove the batteries and wipe the camera contacts firmly with a dry cloth (heavy corrosion may require cleaning with a wire brush, steel wool, or sandpaper). Remove any residue that may have fallen into the battery compartment during cleaning, then wipe both ends of the batteries and place them back in the camera. This cleaning clears the problem about 90% of the time. If it doesn't work for you, your batteries may need to be replaced, or the camera may have a problem that requires professional repair.

Posted on Nov 15, 2009

lock123
  • 6831 Answers

SOURCE: canon ixy digital 81Ois lens

Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair center for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance.

Regards
Andrea

Posted on Sep 30, 2010

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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Related Questions:

1 Answer

Whats the problem if error 18 appears on the screen?


Hi,

You are getting this error due to lens problem.

As simple it mind sound, but hitting this on the palm a couple of times solved the problem. The lens began to retract but continue with the E18 error. Now on continual basis, 5-6 times, while retracting I kept on the heavy palm tapping, and the problem got resolved. Pls try this elementary method first. Worked for me.

Hope this helps.


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Nov 24, 2010 | Canon IXY Digital 700 Digital Camera

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Lens will not retract itself.


Since the motor is clearly running, it and the battery are OK.
I fear the mechanism is broken and needs specialist repair (if not too costly)

Dec 10, 2009 | Canon IXUS 960 IS Digital Camera

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Lens error,restart camera


Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Jul 03, 2009 | Canon PowerShot A460 Digital Camera

1 Answer

Lens error, restart camera


Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Apr 28, 2009 | Canon PowerShot SD850 IS Digital Camera

1 Answer

Lens error, restart camera


Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned.
Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal.
More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.

Apr 26, 2009 | Canon PowerShot SX100 IS Digital Camera

1 Answer

Lens error restart camera


This is probably THE most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Dec 29, 2008 | Canon IXY 1000 Digital Camera

1 Answer

Zoom will not retract


Dear Grammie,

You have either experienced a lens error or your zoom dial is broken (both usually caused by some sort of impact damage, but which can be spontaneously occuring).

Look for an error message on your camera's LCD screen such as "E18," or "lens error restart camera." If you do not see a lens error but simply cannot retract your zom lens (go into wide angle mode) via the zoom lever then it simply maybe a broken command dial. Either way, however, you will need to have the camera serviced in all likelihood. Call tech support at 1-800-828-4040 M-F from 8 am to 12 midnight EST and Saturdays until 8 pm EST. Hope this helps.

Sincerely,
HeavyDLB

May 22, 2008 | Canon PowerShot A540 Digital Camera

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