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Installed off brand ink cartridges in our hp printer and received an error message to remove and check cartridge. After removing the off brand cartridge and reinstalling the hp cartridges the error message would not go away, nor would the printer work.

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  • Anonymous Jan 25, 2009

    I have the exact problem and wish I knew what the problem is. If
    you figure something out, please let me know.


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  • 154 Answers

The cartridges sound faulty, try with HP brand cartridges and it should be ok, if it is, take back the faulty carts for refund / replacement

Posted on Dec 17, 2008

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use only new cartidge. Its the best thing you can do if you want your printer work fine with no trouble.

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I was installing the yellow ink and then all the sudden after I installed it the message Error Oxc18a0301 appeared! How do I fix this?


Shut down your printer by pressing Simultaneously Cancel + OK + Black + Color.
Complete the steps below in the order presented to resolve the problem. It might not be necessary to complete all of the steps.
NOTE: The printer will not operate unless all six ink cartridges are installed. Also, HP cannot guarantee the quality of refilled or re manufactured ink cartridges. Step one: Reset the printer CAUTION: Do NOT perform any other type of reset on the printer before the ink initialization process has been completed.
  1. Without turning the power off, remove the power cord from the back of the printer and from the wall socket.
  2. Wait 30 seconds and reconnect the power cord to the printer and to the wall socket. Turn the unit on if it is not already turned on.
  3. Check the printer for the error message. If the error message still displays, go to the next step.
Step two: Clean the cartridge contacts
  1. Lift the top cover. Figure 1: Lifting the top cover
  2. Locate the ink cartridge indicated in the error message. Squeeze the gray tab below the cartridge slot to release the latch and then lift the latch. Figure 2: Unlatching the cartridge 1 - Black cartridge 2 - Color cartridges
  3. Remove the cartridge indicated in the error message. Figure 3: Removing the cartridge
  4. Gather the following cleaning materials:
    • Distilled, filtered, or bottled water. Do not use tap water, alcohol, or platen cleaners.
    • Lint-free cloth or swab. Eyeglass wipes and coffee filters work well.
  5. Lightly moisten the swab or cloth and squeeze out the excess moisture.
  6. Holding the cartridge by its handle, wipe the copper contacts. Figure 4: Wiping the contacts (1) - Copper contacts
  7. Replace the cartridge and then close the latch and the printer top cover.
  8. Check the printer for the error message. If the error message still displays, go to the next step.
    NOTE: The printer may take up to 15 seconds to clear the error and recognize the cartridge after closing the cover.
Step three: Replace the cartridge If the error message still displays, replace the indicated cartridge with a new cartridge

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HOW TO REMOVE E5 EARROR


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make sure you removed the orange tape from the cartridge.
usualy E5 is when the color cartridge is faulty but if the orange tape is on the cartridge it will show E5.
if you removed the orange tape an it still shows E5 go with the cartridge to the store where you purcess it for excange.

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Hp officejet 6110 all-in-one Printer Cartridge messages


First follow these simple instructions:
Remove all the cartridges, clean the contact points on the cartridges and on the printer using soft brush/cotton dipped in alcohol/acetone /spirit.
While the cartridges are kept for drying, do the following:
Turn it off > Disconnect usb cable, power cord, inthernet cable; >remove the papers from the tray >open the back panel door (the rear door where you clear paper jam). Also turn of the main switch which the dc adapter plugged in. After keeping it Off for about 5 minutes, turn on again with only the power cord connected, and again leave it on for few minutes > turn it off > connect all the cables > again turn it On and keep pressing the power button while it boots up. Now you can install the cartridges. Check the status message. Hopefully it should be gone by now.

If the problem persists, there must be internal hardware/firmware problem and will be needed to call for service.

Good luck.

Thanks for using FixYa.

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Try to print but: get General Printer error 0x61000f6


Hi

This error comes due to carriage jam. Turn off the printer and unplug it from wall socket. Now, remove the cartridges and check for any dried up ink residue on cartridges on inside the carriage. Clean the cartridges contacts and carriage using a Q-tip dipped i alcohol. Let the carriage and cartridges dry before you plug in the printer.
Install the cartridges and check. If it still shows error then unplug the power cord coming to the printer without switching it off. Now, remove the rear door of the printer and check for any paper jams over there, remove if any. Wit for at least 15 seconds and plug in the power cord. Now check whether it is working.

Daniel Scott

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HP Photosmart 2575 printer - ink cartridge problem


Is this a Hp cartridge or a cheaper brand?
I got this error myself too with cheaper cartridges.
You cal solvo this error by buying the original Hp cartridges

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Error message HP Officejet 7310 "remove and check cartridge on right. Removed cartridge, checked it (nothing), installed it back - still same message. Installed new original HP cartridge - still same...


Can you find a friend with a similar HP printer, i.e., one that accepts the same model-number of ink-cartridge? If the cartridge gives the same error-message in the other printer, it's time to responsibly recycle your "dead" cartridge, and give the brand-new cartridge to your friend, for his/her usage.

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Error message on HP 2800 business inkjet, message reads 1% ink left on brand new cartridge


Hello,

View the user manual here. http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00449611/c00449611.pdf

go to page 60 and follow the instructions for replacing the ink cartridge, remember to have the printer on when you do.

Then go to page 62 and allign the print head automaticly following the instructions it gives.

This will re-callibrate the ink level on the printer and should read correctly for you.

Thanks
CompuFirm

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Supply expired


You can't. Cartridges have a date bomb built in, they may be expired.

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Remove and check color cartridge


This is not a joke! I've owned 3 premier HP ink-jet printers and each one broke under extremely suspicious circumstances. They provide a very limited amount of use time, and their cartridges are severely OVERPRICED!

I believe that anyone reading this should look at their HP, and replace it with a "Brother", "Lexmark", "Kodak", or other reputable company that provides a "DURIBLE" product.

HP is a huge brand name, and they have established themselves for their ease of use. But a printer is not a pair of shoes that should be changed every year or 2. They are poorly constructed, and they get back every penny you save on them by overcharging on the ink.

HP should PAY for betraying their costumers trust, and simply "Lose" their customers! Kodak is better anyways! HP is a second rate product with first rate "BRAND RECOGNITION".

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