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Look to the left side of the right side enter key....you will see the apostrophy on the bottom and the quotation mark on the top. Apostrophy will come up without hitting the shift key and the quotation mark will come by hitting the shift key + the quotation key.
you need to hold down ctrl and function on the left side of your keyboard, and then hit the shift key on the right side of your keyboard. Then let go of right shift while still holding down the control and function keys, and then hit right shift again.
these blue keys are french keys. if you change your keyboard settings to english US or UK, it will get rid of the blue functions, but for some reason, they tend to turn themslves back on again after time. Most likely due to automatic updates followed by an auto restart. Also, I find that the issue only arises if I am in my hotmail account.....no issue in Word docs.
Just a thought...one time I had a button that kept stiking itself with out me touching it...I removed the keys aroud it, only to find a tooth pick had found its way into my keyboard. Everytime I would hit any of the keys around it, it would also hit that button too. Dont know if this is your problem but worth a look!!
Your shift key is broken, if this product was recently purchased, return it for another. If you've had it for a while and it just decided to stop working, your best bet would be to pry the Left Shift key off and clean around that area and properly attach the key back on - its possible it wasn't hitting the sensor when it was pushed down.
If this does not fix your problem please leave a comment and I will assist you further.
Sticky keys can sometimes be fixed by hitting right shift key 10 times quickly (I'm not lying!!), and or the culprit key (x) the same way. Try that and if it doesn't work, reboot and type. If it continues, please try another keyboard.
I had a similar problem and noticed I hit the F Lock button. On mine it was a one way plunger stuck down. This caused the problems you mentioned on mine. Prying it up with a paper clip had my unit working immediately. Good luck!