Question about Creative Labs ZEN Vision:M Digital Media Player

1 Answer

My daughter got one for xmas, she tried to connect to a creative docking station and screen went wierd

The screen on my daughters creative went all fuzzy and wierd when she tried to connect the device to a creative docking station that we got her.we tried to reset using the reset button but that did not work any ideas would be greatly welcomed.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 4,402 Answers
Re: my daughter got one for xmas, she tried to connect to...

Did she drop it?
you can try this:
· 1. remove all creative software from your pc (do this from start menu/settings/control panel/add or remove programs)
2. Uninstall Windows Media Player 11 and Windows Media Player 11 runtime. This will rollback the pc to an earlier version of WMP.
3. Download the latest version of the zen driver from this location:
4. Make sure the zen is not connected to the pc and install run the exe file to install the software on your pc. at some point, the install will tell you that the unit is not connected. Connect the unit to proceed. it will also notify you that you are replacing an existing software, or something to that effect. I accepted or said OK to this popup. Once the firmware is installed, my started to work fine. You can now reinstall WMP from microsoft website. Hope this works for you.

All else failes download the recovery tool from creatives website.

Posted on Dec 20, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Ipod touch will not switch on fully charged left on docking staton all day swiched off with docking station

how many times have you charged it
Ipod batteries have a lifespan so they can only be recharged a certain ammount of times before they need replacing

if it will turn on with a charger either your battery is completely dead or the battery connections are loose or faulty

hope this helps

Jan 03, 2012 | Apple iPod touch Second Gen (8 GB,...

1 Answer

Cannot get alarm to work through ipod

Im not sure but my ipod dock doesnt have an alarm my ipod does but the dock doesnt so i cant do it through the dock the dock has to have an alarm to turn it on too. I hope that helps you out.

Dec 31, 2008 | Apple iPod touch

5 Answers

My Creative Zen Frozen in Docked Screen


The following worked for me. Go to the Creative Zen Support warranty info page of their site:

I ran the recovery tool with my zen connected to the computer and it changed from being in a docked state to updating firmware, after it had done this it worked fine again.

Aug 02, 2008 | Creative Labs Zen Digital Media Player

1 Answer


I just got done fixing my daughter's Zen V 1GB which was frozen by holding down and keeping the play/pause button pressed and then powering it up. This will put the unit into recovery mode.

I selected "Clean Up" and this fixed the problem. I will assume the other options are a little more destructive to the stuff you've uploaded to it. Hope this helps!

Apr 20, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

My daughter creative zen mp3 player froze on her when she went to reset the player the button went into the player now nothing works any idea's

how do you get into the case to see the reset button we have had the bottom half of the front off but we could not see it as there is a green case over the insides.

Mar 28, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Phillips 2GB mp3

Make sure you got the one with GoGear docking station instead of the one with Ipod Docking Station.

Here's how to fix the player:
Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Dec 26, 2007 | Philips SA5125/37 MP3 Player

1 Answer

Portable speakers

just specific ones for the zen player?

Dec 20, 2007 | Creative Labs Zen MicroPhoto MP3 Player

2 Answers

Creative Zen froze

Try the reset. Poke a paper clip in the hole up by the headphone jack.

Nov 25, 2007 | Creative Labs ZEN V Plus MP3 Player

3 Answers

IPod Nano will not shutdown

turn hold button on and off, then press the menu and centre key at the same time to reset it. T

Jan 27, 2007 | Apple iPod nano

1 Answer

"No device found"

I have the same problem and was informed by a tech at Kenwood elec. that the mp3 player has to be put in "mass storage class mode". Can anyone tell me how to do this.

Jan 16, 2007 | Creative Labs Zen Touch MP3 Player

Not finding what you are looking for?
Creative Labs ZEN Vision:M Digital Media Player Logo

Related Topics:

47 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs MP3 & Digital Media Players Experts

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers


Level 3 Expert

1061 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a Creative Labs MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides