I've had my Kodak EasyShare 5100 for a few months now, all was fine in the beginning, but now it does not want to print black ink. I have tried all the troubleshooting ideas, reinstalled the software, bought new ink and nothing is working. I appreciate any help I can get with this. Thanks.
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Re: Black ink is faded or doesn't print at all
Once installed, Kodak All-in-One printer Home Center software allows you to print, copy, scan, and configure your All-in-One printer from your Windows XP or Vista computer.
To open the Home Center software window on your computer, use the Home Center icon on the Desktop or in the Start Menu
From the All-in-One printer Home Center main menu, selecting one of the six menu items enables you to:
Scan pictures and documents
Enhance and copy pictures
Enhance and print images
Configure settings for printing, copying, and scanning from the control panel
Access the Kodak Tips and Projects Center Web site.
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Most likely you need a new printhead. Call Kodak. Our 5100 has had printheads replaced. They will ask you if you calibrate & clean printhead. Do those first before calling. It is in maintenance. To find maintenance, click on the ? mark.
If you refilled the ink cartridges, this can happen. Kodak uses pigment based inks, the others use dye based inks. Also, make sure your printer is set for normal photo printing, rather than special effects.
Contact Kodak with your problem. The problem is in the print head. Kodak will send you a new print head free, then follow the instructions that are inclosed to change the print head. DO NOT TRY TO CHANGE IT WITHOUT READING THE INSTRUCTIONS. You may damage the new head and they will not replace it a second time for free.
Here are the things you will be asked to try if you call support. They may fix the problems as well. Taking the printhead out and putting it back in is the big helper.
Remove the black and color ink cartridges. Right above where the black ink cartridge was, in the top left hand corner of the printhead, push up towards the ceiling and you should be able to push a button that releases the printhead. Place the printhead right back into the printer and push straight back on the back wall. You should hear a loud snap. Replace the ink cartridges which should snap as well. Close the printer. After about a minute or so the printer will ask you to do a calibration. Insert a paper and press start. Scan the calibration sheet. After that, in the menu, do a printhead clean. (If this is a 5100, do it in the home center ->? in the top right ->Maintainence ->Clean Printhead.) Do one basic and one deep. Print a demo sheet to see if anything has changed. If the picture looks better, continue to do cleans. In the event that it does not, the printhead will need to be replaced and since the printer is still under warranty, Kodak specialists will try to overnight you a printhead. The whole process is short and free. The number for Kodak AiO Support is 1 800 421 6699.
For all of those problems, you need to replace the Printhead. This is one of the most common issues among the Kodak All in One Printers, they simply stop printing text. However, it seems that Kodak is sending out some new printheads that work so much better, so you should get in contact with their support and have them replace their printheads. Call 1-800-421-6699.
I am currently having the same problem with a 17" iMac Intel Core Duo. The printer worked fine for a few months, now it will only print in black and white and sometimes in color that is extremely faded. I have tried every troubleshooting tip in the book and still no luck.