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The "trick" with the collapsing the foundations playpen is to step on the middle ring while pulling up on the "quick release latch in the middle of the long sides first, then the short sides. Works every time!
I have had this problem with one of my daughter’s playpens.What I did was take the mattress out then pull the bottom part up.After that I pushed the buttons underneath the top rails and pulled up on those as well.For some odd reason this playpen WILL NOT collapse until you pull the bottom up.Hope this helps.