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My computer says the scanner is not hooked up to the computer

This is the message it gives me whenever I try to scan something into the computer. "The computer can not detect the scanner or camara. Please make sure the device is turned on and is properly connected to the computer." The computer is on and im pretty sure everything is connected. If it helps any, it's an HP Color LaserJet 2840. The last printer I had was just a simple dell printer/scanner and it worked perfectly fine. How can I get my scanner to work to where it will scan pictures into my computer?

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  • mil0153 Dec 17, 2008

    My all in one printer will not scan a picture and send it to my computer. Do you understand what I mean?

  • ericbranagan May 11, 2010

    what????

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Click on start, go to my computer n click the button. next look for the hardware installed eg.web cam etc and see if its located in there. if so left click the mouse n go to propertys and check its installed properly x failing that go to add and remove programes look down your list for it then uninstall it and retry install again x

Posted on Mar 14, 2013

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9966 is right...this is exactly what i would suggest first

Posted on Dec 19, 2008

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Hi mil0153, go to this web site: http://welcome.hp.com/country/us/en/welcome.html#Support
Make sure your printer is connected to the computer & the printer is turned on.
In Step 1. Click the emty circle next to, "Download drivers and software (and firmware)".
In Step 2, click "Start Detection >>" button. Allow HP to install some software. HP will scan your system & find your printer. HP will install the correct updated software & or tell you what is needed for the LaserJet 2840 to function correctly. Follow all on screen instructions.

Good luck mil0153!
Thank you for using fixya
Merry xMiss!
Mike

Posted on Dec 17, 2008

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Posted on Jan 02, 2017

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