Good day.
There are a few possible cause why you are encountering this issue.
One of them is that the ink cartridge orange cap on the nozzle of the ink cartridge are
not yet removed. Here are a few troubleshooting you could do.
Try to print a print status report, press Setup Menu
>Tools > Print Test Page or
Print Printer Status report and check the print outs. If it still the same message try aligning the
print head.
Align Printhead: Setup Menu>Tools>Align Printhead
You should get a message on the front panel Aligning Printhead
After this step, turn off the printer and power it on after 30 seconds.
If it's still the same issue, you have to manually reseat the ink cartridge and check if
the orange caps on the ink cartridges are removed. Make sure that they are securely in place,
you should be able to hear a snapping sound once they are seated properly.
Try to align the print head again from the Tools Menu on the printer's front panel.
Tip: If the print out is fine and you are able to print without any issues, the front panel message
you are getting is a false front panel error.
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