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I just installed a security update on my ma and now it wont re-start. The apple cones on the screen and the small circle under it is revolving but the computer wont start up

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  • cnichol Dec 17, 2008

    yep...thats all I did.... then clicked on restart when prompted and now ....nothing

  • cnichol Dec 19, 2008

    Back up and running... about 2 hours with the Apple support people.... had to use the OSX disks the computer came with... ended up loosin some apps like Office 2004 .... logitech etc.


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Call apple. if it is therir security update they already know and can help you fix it. r u sure you did nothing else??doesn't sound right.

Posted on Dec 17, 2008

  • ericbranagan Dec 19, 2008

    Any hardware changes, such as additional memory or any other upgrades made recently to the PowerBook? No?

    Is the computer plugged into a known-good wall outlet? Try another outlet? A known-good power cord?

    Give the computer enough time to apply the security update? This may take several minutes depending on several things...

    The Apple logo screen with the spinning gear indicates that the computer has located the startup file that it needs...

    I would give it a little time before resetting the Power Manager (PMU). Make sure it's plugged in and receiving a charge.

    Try unplugging any other hardware, such as iPods and external hard drives .. nothing in the FireWire (IEEE1394) or USB slots...

    Is it the 867 MHz PowerBook? Interested in selling this unit?
    No? OK

    Give the computer enough time to apply the security update...?...

    There are stages involved in loading the OS...

    Apply Firmware Update 4.2.9 for compatibility with the security update?

    Run Disk Utility from the installation CD and "Verify" the Volume....

    In Disk Utility from the installation CD, "Verify" and "Repair" Permissions on the Volume...

    Use a Disk Utility like Micromat's TechTool Pro...Alsoft's Disk Warrior...or Drive Genius...

    Repairing Permissions just might fix this issue...

    Contact Apple Technical Support...if none of the above works...-1-800-275-2273..


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Collapse the imageExpand this image

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