Question about HP OfficeJet 6110 All-In-One InkJet Printer

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My hp office jet 6110 all in one will not allow my hp pavilion dv 5000 to initiate a scan from the "director". I have reinstalled the drivers that came with the printer several times and of course restarted my laptop several times (both with the printer on and off). Any Ideas?

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  • greggcowley Dec 17, 2008

    Thanks for your speedy reply MIke. I am sorry I was not more clear, the DV5000 is the model number of my HP pavilion laptop that is connected to the hp office jet priter. the 6110 officejet is selected as my default printer.



    The printing functonality works great. It is just the scanning that is having issues.



    Thanks

    --Gregg

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Hi greggcowley, having two HP's connected or bouncing between either you need to change the default printer before using either. Open printer and faxes. You'll see only one device has a check mark on it. So before you go to use the 6110 left click on it once, than click File & set to default printer. Same for the DV 5000. Each time you'll need to open printer & faxes & change the default printer/scanner.

Enjoy greggcowley!
Thank you for using fixya.
Merry Xmass!
Mike

Posted on Dec 17, 2008

  • Mike Peluso
    Mike Peluso Dec 17, 2008

    Hello again greggcowley, I messed up my answer above. Noticed you gave more information in a second post of your's.

    http://www.fixya.com/support/t1391525-hp...

    Forget my other answer.

    I have come across this issue before. You can call HP all day long & it will not help. You can uninstall & reinstall & it will not help.

    When windows was installed it failed to install some basic HP files within system32 folder. I had no choice but to install windows again. (Scanner failed to function) HP 5500 series.

    Once windows was re-installed the printer functioned just fine including the scanner. That is the difference between your Pavilion DV 5000 & the Dell OS. Back up your data & reinstall the OS (Fresh preferred). I'am 100% sure this will work.

    It worked for me.




    Thank you for using fixya.
    Merry Xmass!
    Again Mike


    Mike



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