Question about SanDisk Sansa e260 MP3 Player

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I plug in my player and it says Load main image failed switsh to recovery mode!! I can even get my computer to connect with the player -- it doesnt recognize it when i plug it in. So ya I cant do anything with it I cant even go into my computer because its not there. Can anyone help??!! PLEASE!!!

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Re: HELP ME PLEASE!!! - SanDisk Sansa e260 MP3 Player MP3 & Digital Media Players

Muitíssimo Obrigado ;)

Posted on Jun 06, 2008

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My name is joel
am having the same problem
but the link is not working

Posted on Dec 01, 2007


Thanks So Much Syd

Posted on Nov 26, 2007

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It didn't work
is there another solution that works?
please help

Posted on Oct 28, 2007

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Hi Alina. Seems like oyur Sansa E260 is experiencing some system errors. Here's a procedure you could try -- it's setting your player to the Recovery Mode and re-flashing its firmware. I hope this helps: RECOVERY MODE Switch your Sansa E260 to its Recovery Mode: 1. Make sure the player is powered off 2. Enable the "Hold" switch (located on the top of the player). You would know it's enabled when you see the "orange-colored" surface 3. Press the "Record" button. Make sure you keep it pressed while pressing on the "Menu" button. 4. keep your fingers pressed on these 2 buttons until the E260 LCD screen displays "Welcome to Recovery Mode" 5. Connect your E260 to your computer. (Just a reminder: The minimum Operating System requirements for a Sansa E200 player is Windows XP and above) 6. Double-click on "My Computer" and you would see your Sansa E260 appear as a "16 MB" drive. Note: If you do not see that "16 MB" drive/partition, please repeat steps 1-6. Next, Apply the firmware for the E260 (your player should be connected to your PC at this time): Step 1: Use this link to download the firmware for your Sansa E260 (for better results, please save this file on your "Desktop": Step 2: Double left-click on the downloaded file, and follow the on-screen prompts. The file will automatically re-flash your player and format it as well, thereby clearing all possible file/system corruptions that may have occurred which caused the "Load Main Image Failed" notification in the first place. Step 3: When the process is complete, unplug your E260 from your computer, and please make sure you disable the "Hold" switch Step 4: Power up your E260 and 90-99% of the time, it would boot up successfully. If not, try steps 1-4 again

Posted on Apr 24, 2007

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ok i followed all the steps till i got up to step one, once i click the link to open the page, it said the link had a error and it relocated me somewhere else.

Posted on Dec 24, 2007

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Sansa 260 R load main image failed message


The Sansa e260 Rhapsody could be recovered by resetting the player.
How to reset the player :
1. Player switched on.
2. Press and hold the power button for approximately 30 seconds.
3. Put the player back on.

When the fault is not resolved a firmware update / reinstallation needs to be made. There are 2 steps needed for getting new firmware on the player.

Step 1: switching the player into recovery mode / MSC mode

1. Turn off the player.
2. Slide the Hold/Lock switch on top of the player so an orange color is showing.
3. Press and hold the REC button and connect the device to the computer.
4. A message will appear on the device display screen confirming the connection and a memory partition will be viewable in My Computer.
5. Release the REC button.
Step 2: Update the firmware ( updating firmware always in MSC mode, see Step 1 )
Use next link for updating the firmware:
The Sansa updater installation on the computer should be the easiest way to update firmware.

Need more help ? Just post a comment.

Dec 17, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Cant get passed recovery mode

this came from another post on fix ya.

For me the solution was this:
After entering the recovery mode (turn off the player, move the hold button to the right, and press the on and rec button, then connecting to the computer).
when the 16 mb folder opens create a NEW FOLDER (not a text document) called "Sansa.fmt". then disconec the usb and it was fixed.

Jun 02, 2009 | SanDisk Sansa e260 MP3 Player

2 Answers

H ELP!!!

load main image failed...switch to recovery mode

Feb 22, 2008 | SanDisk Sansa e260 MP3 Player

2 Answers

Load main image failed, Switch to recovery mode"

If it still plugs in and works properly, you can try to format it or try to update its firmware with the firmware updater that you can download from and then click on download.

Jan 23, 2008 | SanDisk Sansa e250 MP3 Player

1 Answer

Recovery mode

Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted. You need to put the device into "recovery mode" before you run the tool. - Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer. Then run the recovery tool. Select format when prompted. Best of Luck.

Oct 02, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Load main image failed?

Hope this would help. Have you updated the firmware of your player? Try updating the firmware of your player. When the player is turn off slide the hold switch for it to show orange/red color. Then press the Record and the menu button until is shows on the screen welcome to recovery mode. Then go to sandisk website and download the firmware update and install it to your computer. When it ask you to connect a device connect the player and update the firmware of the player. If the update is successful then it would ask you to choose a language. Hope this helps

Jun 16, 2007 | SanDisk Sansa e250 MP3 Player

2 Answers

Load main image failed

go to sandisk and go to support there you can find support the recovery software. hope it helps

Jun 16, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

My maing image fails to load

what you should try to do is plug the sandisk in your computer then put the sandisk on hold and hold down the menue button till it says its in recovery mode.

Mar 16, 2007 | SanDisk Sansa e250 MP3 Player

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