Question about Microsoft Zune JS8-00001 Digital Media Player

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My zune software keeps sayin restart after setup

And i have restarted many times and it still says it i also have completly uinstalled everything and reinstalled numerous times and it says the same thing still this problem started when i updated my software to 3.1

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  • Anonymous Jan 31, 2009

    how can i restart my zune


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If you have already restarted your computer after the zune install\update... in your program files\zune folder you will find a zero byte ZuneReboot.bin file. Delete it. Start your zune software. try{for(var lastpass_iter=0; lastpass_iter

Posted on Jan 27, 2010

  • pjcoregon Jan 27, 2010

    ignore the code at the end of the above post... it is something fixya's software posted when it was trying to determine if I was a user.

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Posted on Jan 02, 2017

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Does anyone know how to fix error 5 code?


Many Zune users will tell you of the dreaded error 5.

When the error occurs it means that the Zune has encountered a problem that it cannot recover from and informs users to contact customer support.

Usually to fix this error, the Zune must be sent to Microsoft. If the Zune is under warranty and the owner is within the US, this is little more than an inconvenience.


If the owner is outside of the US this is not and option and if the warranty has expired, the fix can come at a high price.

However, before sending a Zune off to Microsoft for fixing, there are a number of things to try.

The first thing to try would be to restart the Zune.


The steps to restart the device vary based on Zune model. For the Zune HD player, the user should press and hold the on/off button for roughly ten seconds and the player will reset.

For the non-touchscreen models of Zune, the user should unlock the hold switch.


Then, press and hold the back button and the top button of the Zune pad. The device should restart and the user can release the buttons.


If this does not fix the error, then the user should try reinstalling the software on their Zune device.

To reinstall the software on a Zune HD, the user should press and hold the on/off button for about ten seconds.


When the device restarts, the user should press and hold the "Media" button until the message "Connect Zune To Your PC" displays on the screen.

The user should make sure they have the most up to date Zune software installed on their computer and connect the Zune.


Update the Zune and it should be ready for use again. If the user continues to experience problems, then the Zune HD software may have to be completely deleted and reinstalled. Doing this will completely delete everything on the Zune, so anything that has not been backed up will be lost, including purchased items.


To do this, the user should hold down the on/off button again until the Zune HD restarts.

Upon restarting, the user should immediately press both the "Media" and the "Home" buttons until "Connect Zune To Your PC" displays.


The user should then connect their Zune HD to a computer with the most up to date Zune software and update the Zune.

For the non-touchscreen Zune models, the following step will erase user data (including purchased items), so a backup is recommended.


First, the user should unlock the hold button.

Then the back button and the top button should both be pressed and held down.


The next step varies by model. For owners with a Zune 4GB, 8GB, 16GB, 80GB, and 120GB, the Back button, Zune pad, and Play/Pause button should all be pressed and held down.

The user should continue to hold them until they get a "Please wait" message.


For owners of the Zune 30GB, the Back button, the left side of the Zune pad, and the center of the Zune pad should all be held down until "Please wait" displays.

After data is cleared, the message "Connect Zune To Your PC" will appear.


The user should connect the Zune to a computer with the most recent version of the Zune software installed on it.

After the software is installed, the Zune should be ready for use.

If these measures fail to fix error 5, then the Zune owner will likely have to send the device to Microsoft as the problem is deeper than a software issue.

Sadly, it is not always clear what causes error 5 to occur. In these cases, there are few other options than to leave it to the experts.


hope this helps

Oct 05, 2012 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

I want to start over with my Zune Model 1089. I want to clear everything off of it and start over. Please help....


1. Slide the "hold" switch so that it is in the unlocked position. 2. Press the "Back" button and the top of the Zune pad at the same time and hold until the device resets and begins to power up. Release the buttons when the Zune starts to power on. 3. Immediately press and hold the "Back" button and both the left side and the center of the Zune pad and continue to hold until the Zune restarts. The phrase "Please Wait" will appear on the LCD screen. Release the buttons.
4.Let the Zune continue resetting. It will clear the contents and eventually display "Connect Zune to your PC" when it is ready.
5. Connect the Zune to your PC via the sync cable. Follow the prompts given by the Zune software to completely restore the Zune device to the factory settings. If you have downloaded newer Zune firmware, you have the option to restore the Zune firmware with the latest version.


Mar 06, 2011 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Mi zune 120, modelo 1376, marca error "5", y que contacte el servicio de soporte, Como se soluciona eso?? MEx D.F. Bryan M


  1. Restart the Zune player. To restart the player, follow the instructions for the kind of player that you have:
    • Zune HD player: Press and hold the on/off button for about 10 seconds until the player restarts.
    • Non-touchscreen Zune player: Set the hold switch to the unlocked position, and then press and hold the back button as you press the top of the Zune pad. When the Zune device begins to restart, you can release the buttons.
  2. If you receive the same error message when you restart the player, try reinstalling the Zune player’s software.for more information go to
http://support.microsoft.com/kb/926993

Jun 27, 2010 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

Can't put music on zune!


1. Sync the Zune with its "home" computer. Each Zune has a specific "home" computer that it automatically syncs with. Use your Zune-specific USB cord to connect your device to this computer, and then sync your device as you normally would. This will solve most software hiccups and will generally get your Zune out of a "frozen" state.
2. Perform a soft reset. If syncing your device doesn't work, you can reset your software by holding the "Back" and "Up" buttons on the central control pad. Your screen will flicker, and then the Zune logo will appear with a status bar. Within a few moments, your software should be returned to normal.
3. Perform a system restore. However, doing this will erase all of your music, videos and photos, so only do this if you have exhausted both of the other troubleshooting steps. You can restore your Zune by connecting it to your computer, selecting it from the "Devices" list, and then pressing the "Restore" button. The process may take a few minutes, depending on how much content you had on your device. Once the restore has finished, your Zune will be completely blank.

Sep 30, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

80 gig zune keeps restarting to a screen that says please wait


i am facing a problem that when i am connected my Zune 80g to my pc that not recognized my pc. i lost my soft ware of zune you have any suggestions send my email. emaid id : paloju_rajender@gmail.com
and also send me an web address which is used to download zune software please.
thank you.. Have peaceful day

Jul 30, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune won't respond to any key presses.


I would first allow the Zune to completely charge (the battery symbol should be full and green[i believe--it's been a while since I first got mine]).

I would then unplug the device and restart the computer. Once your computer has completely rebooted connect the device to the computer and see if it detects the device. It should work. Also you might try another USB port.

Jun 07, 2009 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

When i plug the zune into my computer, it won't recognize it


It's a glitch with Microsoft. All 30 gig units are affected. It's a leap year and the extra day threw the software. Let it discharge overnight and plug into your computer in the morning to load. Microsoft is supposed to have a fix. Thousands are affected.

Jan 01, 2009 | Microsoft Zune JS8-00001 Digital Media...

3 Answers

Broken zune


i get the same exact problem what i do is restart my computer and plug my zune into a diffrent usb port(i have 4...2 in the front and 2 in the back) and my back ones work fine try that and let me know if it works

good luck

~Temp

Aug 28, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Microsoft Windows Doesn't Recognize??


I had to restart my pc and download the software 3 times before i could start using my zune. I hope it works for you. If not check to see if your pc meets the requirements for the zune.

Jun 25, 2008 | Microsoft Zune JS8-00001 Digital Media...

2 Answers

FROZEN ZUNE 80gig


Message on your Zune device: "Screen 5 Contact support" View products that this article applies to. function loadTOCNode(){} Article ID : 926993 Last Review : June 20, 2008 Revision : 5.0 SYMPTOMS loadTOCNode(1, 'symptoms'); You receive the following message on your Zune device: 5
Contact supportuparrow.gifBack to the top
CAUSE loadTOCNode(1, 'cause'); This issue occurs when your Zune device cannot recover from an error.uparrow.gifBack to the top
THINGS TO TRY loadTOCNode(1, 'whattotry');There are two easy things to try that might help with your problem before you contact Zune Support: 1. Try restarting the Zune device. To do this, set the hold switch to the unlocked position, and then press and hold the Backzune_button_back.gif button as you press on the top of the Zune pad. When the Zune device begins to restart, you can release the buttons. 2. If you receive the same error message when you restart the device, try restoring the Zune device software. For more information about how to restore the Zune device software, click the following article number to view the article in the Microsoft Knowledge Base: 927001 (http://support.microsoft.com/kb/927001/) How to restore the Zune device software If restoring the device was unsuccessful, sign in at the following Web page and determine whether your device is still in warranty: http://service.zune.net (http://service.zune.net)If your device is in warranty, it may qualify for service. You can submit a request for service at this Web site.

May 30, 2008 | Microsoft Zune JS8-00001 Digital Media...

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