Question about Polycom VSX 7000 Video Conference

3 Answers

VSX7000 no near end vido

Hi.. We have for first time used VSX7000 over IP for 8 hours VC continuous from India to UK over company IP. this work OK for firest few hours later, video started freeze and after some time of continuous use the far end could not see the video of users at India. Does the camera lense has any saturation point defined or has any limiations. this is the first time we used the VC for such long hours. Pls. suggest any workaround for above observations

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  • srinivasu924 Dec 17, 2008

    Hi We have been using this device on Monday and prior to this without any security features disturbed/modified, all of sudden on Monday during VC session the near end video goes blue screen.

    so you really find if any security setting would have been disturbed during the VC, if so how should I check this.

    Pls. walk down me with the procedure.

    thank you

  • srinivasu924 Dec 18, 2008

    We have tested all the options stated here, still no go. Could some tell me what is the cost of camera alone for VSX7000. And is there any check if we can find the functioining of CODEC. Any Polycom authorised service centers in India. Pls. let me know ASAP. I don't think this forum would be of any help.

  • srinivasu924 Dec 18, 2008

    Hi pls. let me know if any authorised service centers of Polycom VSX7000 in india.



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Hi and welcome to FixYa,

May I offer a different perspective, if it were security issue, then at the onset, at the very start, you already would have certain limitations/restrictions.

Based on your description, the most prominent factor is the length of time of usage. Prolonged high bandwidth usage subjects the equipment to constant heat built-up. Might your problem be hardware, specifically, ventilation?

Good luck and Thank you for using FixYa. Happy Holidays.

Posted on Dec 17, 2008

  • Louie  Role
    Louie Role Dec 18, 2008

    Pls try:

    Polycom India
    Polycom (UK) Ltd - India Branch
    GHCL Building, 4th Floor,
    B - 38, Sector 1,
    Noida - 201301, India
    Tel: +91 120 3091600, +91 120 3091611, +91 120 3091612, +91 120 3091613
    Fax: +91 120 3091614


    Polycom Technology (R&D) Centre Pvt Ltd
    Level-4, Block-B, Wing 1, Cyber Gateway,
    HITEC City, Hyderabad-500081, India
    Tel: +91 40 39189350

  • Louie  Role
    Louie Role Dec 18, 2008




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I think it can be solve by keeping it for rest for some more hours or it may be due to some connection failure.thank you

Posted on Dec 17, 2008

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Dear Srinivasu,
it seems the security feature is enable in your polycamVSX7000 , please check the security features and desable all.

Be Happy always


Posted on Dec 17, 2008

  • Akshay Choudhary Dec 17, 2008

    Dear Srinivasu,
    well here i'm providing you the a link ,to download the Administrator guide for this Polycam, on this guide's page number 100 willbe helpful you ,according to this there is a switch Protocol issue with your Polycam, please read this and i'm sure you will rectify the problem ,smoothly.

    Be Happy Always



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