I have the same problem, if you take off the cover at the bottom of the unit on the left side you will find 6 wires inside a plastic braid, my guess is that you will find some or all of the wires broken, this is due to poor design. they break by simply opening and closing the door. I have contacted kitchenaid and their response is more or less "tough luck". You may have to replace the entire freezer door, good luck
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This is the auger, the unit that dispenses the ice. Check to make sure that the power to the unit, usually plugs into a port in the freezer, isn't dislodged or loose, If that doesn't fix the problem, you can call local part sellers, you can find one on www.whitepages.com, and see how much for a new or reconditioned one. Hope this helps Joe
Your water line could
be frozen in the door. You can disconnect the line under the unit before it
goes into the door at the bottom hinge. Push the dispenser button and see if it
comes out there. If it does leave the door open
till it thaws disconnect
the line to the water dispenser at the water inlet valve on the back where the
water supply comes in and try the dispenser. if you hear the valve work but
water doesn't come out, the valve is bad. If you don't hear the valve, the
dispenser switch is bad.
I have run into this before and found it very helpful to re-level the refrigerator. By leaning the fridge back toward the wall about an inch helped keep the water and ice in the tray. Remember to remove items that block air flow in the freezer. Remove the ice bin and clean it then start over with the fridge leaning back a little. Hope this helps.
I have a model KSRG25F and found that the solenoid that controls the water to the icemaker was not working. I tested by switching the water dispenser connection to the ice maker coil.
And then had the wife push the water fill in front of the fridge. I had aready changed out the control board in front because I didnt have the flash codes or solid led when simulating door closed. the parts is about $55 and hope that does it. Good Luck
I would suggest not buying a KitchenAid. I have the same problem with my ice maker. Have had nothing but problems with every KitchenAid product that I have ever owned. I will never purchase another KitchenAid product.
All of there appliances are second rate. That is "The KitchenAid Difference"