Question about Dell Vostro 1500 Notebook

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Hello, I have a fairly new Dell Vostro 1700, I just moved and can't located my booklets on the computer. I turn on my computer and it starts booting up, it shows me the Windows XP and the line at the bottom starts moving, then as it would normally do, it starts to kick in to the desktop but instead of normal, it now goes to a blank black screen. I have the curser and I can see it move all over the screen but cant do anything. I need help fast as I have to get something off my computer tonight. Anyone know what's going on?

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  • mstrfld4 Dec 17, 2008

    Hi Poohawk,

    Thanks for the suggestion. I moved a few months ago (just the booklets are still packed). I have been using my computer on a daily basis since then, in fact I was using it an hour before this happened. any other suggestions? Also thanks for your fast reply.

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Here's a couple of quick things to try. Remove the memory modules and reinsert them. Do the same with the hard drive, CD drive and such. Something may have gotten knocked loose during the move.
Hope this gets you back up and running!
Ron

Posted on Dec 17, 2008

  • Ron Roske Dec 17, 2008

    OK, I understand the situation a little better. Thought that this had happened just after the move. Don't have any other suggestions right offhand. However,if you haven't tried reseating the memory and hard drive, I would highly suggest taking a few minutes to do that. I have seen both of these cause the problem that you are having. Another thing that causes this situation is something that you wouldn't want to hear. And that is that something in the OS code on the hard drive is cobbled up. Requires a repair or reload of the OS. Not usually good!
    Will check back tomorrow evening to see if you have left any update.
    Till then,good luck.
    Ron


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