Question about Tomtom One XL GPS Receiver

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Tom Tom XL stopped working after plugging in USB

I have a Tom Tom XL (that's what it says at the bottom) that has always worked fine.  I plugged it into my MacBook to try and update some software.  I picked a map or two and tried to install it.  Now when I disconnect it I get a blue screen with an image of the tom tom in the top left and a small image of what appears to be a hard drive in the bottom left and a big red ''X'' in a circle that just keeps flashing. When I plug it in to the computer I get the Do Not Disconnect symbol, but then when Tom Tom Home disconnects it goes right back to the X Please help! We have a road trip coming up and I have no idea how to get there! =( Thanks, April

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  • davidsprince Dec 17, 2008

    Thank you!  But, where is the reset button?  I don't see it and there is no memory card slot.  

  • davidsprince Dec 17, 2008

    Thanks Chris!
    But where is the reset button?  There is no memory card slot on my GPS.  

  • davidsprince Dec 17, 2008

    Found the reset.  Reset brought up black screen with info, then right back to blue screen with X

  • Anonymous Apr 10, 2009

    my tom tom xl does this also

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I have a tom tom one and when i try to reset it....it will just cut off! when i push the on/off button it will come on again and show the gps symbol and a flashing red x!! it does the same way everytime i try it. PLEASE HELP!!!

Posted on Jun 20, 2011

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You need to reset it, by holding in the reset button for 15 seconds. If there is an SD card or memory card of any kind, take this out first. sometimes you have to use something sharp like a paper clip, and push it into a small reset 'hole' in the back of the unit.
then put the memory card back in. then look online for step-by -step instructions, usually from the vendor, on how to update the software, if indeed it is at all necessary. Also, try doing the update on a PC instead, there's a chance it's not supported for Macs. I know this is controversial.. i hate Windows too.. :)

hopefully the reset button will resurrect yr tomtom though.
good luck

chris

Posted on Dec 17, 2008

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1 Answer

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The link is as follows:

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