Three times now, I have had shirts (my husband's) rip to pieces in the washer - always made of light weight cool max type of fabric. Why would this happen? Repairman came once and said all looked fine. They are coming again next week after the third shirt was ruined. Thank goodness for the extended warranty, though I don't expect a solution. The store I bought it at indicated if I get no help from GE this time to contact them.
I also have the problem where it won't finish a cycle - clearing out the hose at the bottom of the washer fixes this issue, but what a huge hassle.
My opinion is there is a very big design flaw with this washer.
I also have a 2007 GE front load washer that is both ripping clothes and the gasket has ripped twice! Apparently this is a common issue with these models. I called GE and told them (again) about the complaint and insisted that I and a couple servicemen had determined it was a design flaw. They opened a case# for me and forwarded me to their Consumer Relations department to address this. I haven't received any compensation yet, but if enough people call GE and open cases with similar designs and the same problem, then GE will not be able to ignore it and perhaps a recall will be done. Their consumer relations number is 800-386-1215.
We had our gasket tear as well. Called 6 different online vendors to find this part, WH08X10022, and finally found it at helpfulitem.com. I spoke with Mike who was great in helping me find the part and shipped out very quickly, from Lubbock, TX. to northern Arkansas. Replacement of the part took approximately 30 minutes and now we're back to washing clothes.
I do believe we'll be ordering a spare part just to keep on hand. With four kids, it is quite possible that we'll have it ripped again.
Hi me again,
Yes the gasket ripped on my ge front loader ge were so unhelpfull, I had to waite 6 weeks for the part they did not have one in stock, I had no near by technichine, I phoned the retailer where I bought it they were unhelpfull, spent dollares phoning around for a technichian no one was able to help no one in my area, so I phoned out of state managed to get a washing machine repaire person, who had never seen one of theese machines before, I successfull came onto this web page and printed off some instructions left on thispage by onother fellow buyer of ge thanks, the technichian is still at it I hope it will be done soon
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Carefully check the drum for something that would grab the fabric, such as a piece of embedded material in a hole. I would feel all around over every surface, and look at where the agitators meet the drum. Something is there that is grabbing the material.
We just had the same problem. After taking out the detergent tray, we saw the water was not draining into the drum. Feeling around the door seal in the upper corner (there is a small opening all the way around, between the door seal and drum seal, that you can fit your fingers into - please unplug your maching), my husband felt some fabric, and pulled out a mangled toddler pillowcase, which would have been in there for about two - three loads prior to finding the leak. Odds are you may have some medium size fabric piece in there, and is likely is the blockage. This is where the water seems to drain from the detergent compartmemt to the Drum.
If you have granite counter tops then they are ausing it - There is either a small chip in an area where you lean across a lot or your edges are too sharp ( usually with a bevel this happens). I had the same problem for 8 years! Recently put masking tape all the around the edges of my counter tops to test this. No new holes. Just paid a guy to come and smooth down the edges all the way around - expensive but the savings in therapy bills will be worth it- I had been driving myself crazy tring to figure it out and slowly eliminated all other suggestions. I read where one women just started wearing an apron and that solved it for her but I spend too much time in the kitchen for that.
Try the tape - it is a cheap (though not attractive) test. I left it on for a month to be sure. Make sure to check bathroom counters, laundry room ,etc.
Metal inside washer drum may be faulty and causing tearing of clothes (run your finger around the inside when empty and you will feel where it snags). Had same problem, only got worse and ruined many expensive t-shirts! Replacement of drum is required and is extremely costly if not under warranty!
We checked the cold water line that goes into the washer, it had some pretty nasty stuff in it, and once we cleaned it out, and soaked it in CLR, it cleared up the line. Once we reattached it and ran a cycle, it went great. I am assuming with the line being clogged it didn't have enough water pressure to flush out the fabric softener.
Frigidaire washer sucks. I'm tired of this useless machine ripping my clothes. You need to change your bellows(boot) kits around the door on front load. I have changed this kit twice now and each time, I spent $200 in repair fees. I wished I never bought this washer. Will never recommend to anyone i know.
Solution! GE has replaced the "boot" (the large rubber gasket at the opening of the washer) on my washer. This has fixed the problem!
Although the majority of people I spoke with at GE did not know about this, eventually I got a repair technician out here who spoke with one of the engineers. The engineer said that there was a problem with the boot causing clothing to rip. The new boot we have on our washer covers a ring of plastic just on the outside of the metal drum (the plastic rim remains stationary while the metal drum spins - this is the cause of the ripped clothing) - the old boot left this plastic ring exposed. Our washer was only 8 months old - so even if your washer is new, if your clothing is being ripped, insist that the boot be replaced for an updated version.