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No connection for my Vonage phone

I have been talking to various FixYa personnel for almost 48 hrs without resolution of my problem. If you cannot solve it do I get my money back but before I ask for that can I use your help in getting an outside professional help? Unhappy Doug Turnbull (doulasturnbull@bellsouth.net)

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  • Kevin O'Brien
    Kevin O'Brien May 11, 2010

    Hi doug.  Most of us are not FixYa "personnel."  We're regular folks, who don't get paid, who try to help other folks.


    Anyway, when you say "no connection," do you mean that you can't physically plug the device in?  Give us a little more detail, and I'll try to help.

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I have macs and four vonage phones. I am sure I can help, but I do need all the information. How do you have it connected, what is your current provider, and how do you have your network set up in your home?
Are you using wireless?
That is where I would start. Vonage, doesn't like wireless. It needs to be plugged directly into a hard line or box that is connected into a wall. (Learned this the hard way).

Posted on Dec 24, 2008

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Posted on Jan 02, 2017

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My desktop has a local area connection with limited to no connectivity. I had my desktop pc connected to a netgear n900 router and a vonage phone connected to the router's lan1 port. This caused i


Did this connection ever work before? I have a similar setup with Iristel and once in a while it goes down (Hurricane Leslie generated the problem last week).

Check whether the setup works without the Vonage device. This will tell you whether the problem is with your router or the Vonage box. If it works without the Vonage, the problem is in the Vonage box, you may find a good time to call Vonage for support.

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If your router does not work without the Vonage, you have a simpler problem, the router is the issue. You can reconnect the Vonage and if the phones work, this confirms that the router is the problem. At least you can use the phones.

With the router, you need to log in to the admin screens and poke around until you find the problem. It is always a good idea to only change one thing at a time and always remember what changed immediately before the problem was noticed.

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So I installed a GE in-line "DSL Phone Line Filter" between the Vonage VDV21-VD and the GE 29897GE2-A, BUT the answering machine still does NOT work. It appears that Vonage is simply incompatible with the answering machine despite Vonage's bold claims to the contrary.

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When in standby how long should the battery on a J700 samsung mobile phone last before need to be recharged? Carphone warehouse says 48 hrs normal


Hello,

Please find below official product information.

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I have Vonage phone, and TimeWarner cable. My


Remove your router for the vonage equipment. Direct connect to modem. Does your internet ****? If yes its TW issue. If no its Vonage issue. Try it for a day

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Reply back back what you find and I can help you more.

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I can tell you after trying Vonage a few years ago and them telling us to change all sorts of settings on the machine, that faxing never worked and now I have no idea what the factory default settings should be.  So, if you decide to try it, WRITE DOWN THE DEFAULT SETTINGS so you can switch them back if you need to!

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If you do not need the wireless capabilities of the D-Link, you can simply take that one out and only use your vonage router.

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You can also find help here.

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