Question about HP Pavilion dv9000z Notebook

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My computer wont open

My hp dv9000 wont open freely anymore. Every time i try to open it up the left side gets stuck. Any solutions?

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Hi woc169! Your problem may be related to an HP recall/repair announcement regarding left side hinge defects. Go to http://www.hp.com/#Support or call the number at the end of this message. Hope this helps!


HP Limited Service Enhancement for Left Display Hinge
HP has identified a hardware issue with certain HP Pavilion dv9000, dv9100, dv9200 and dv9400 series notebook PCs.

Step 3: Identify the symptoms Ifyour computer’s product number is listed above, and the notebook PCexperiences one or more of the symptoms listed below, contact HP duringthe Duration of the HP Limited Service Enhancement to determine whetheryou are eligible for a free repair. Symptoms of a broken left display hinge include but may not be limited to the following:

  • Whenopening or closing the display panel, you may hear popping or cracklingsounds from the bottom left corner of the display (left hinge area).
  • When opening or closing the display, the display may feel loose or wobble in the lower left corner.
  • The plastics surrounding the left display hinge may show cracks or breaks.
Service enhancements and free shipping
NOTE: This HP Limited Service Enhancement program is available in the United States and Canada through May 31, 2009.
  • Free shipping Ifyour notebook needs to be returned to HP for repair, the shipping costsare free. HP will immediately send you a postage paid container inwhich to send in your computer, and we will pay the return shipping. AfterHP receives your notebook PC, HP will use its best efforts to repairand ship your notebook to you within 10 to 14 business days.
  • Post-service warranty The HP repair warranty covers the left hinge repair for 90 days after HP returns your notebook PC.
Contacting HP To contact HP in North America call 1-866-671-7362 from 6:00 am to 11:00 pm MST, 7 days a week.

Posted on Dec 26, 2008

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