Question about NEC DV-5700A Internal DVD Drive

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Dvd/cd drive fault

Hi there. I have a problem with my dvd/cd drive or maybe it's some sort of clash in my extensions. When playing a dvd or cd on my pc the sound is cracked, almost like there's interference or a loose wire in my speaker system. The dvd playback also jumps slightly. The drive still works fine when ripping cd's onto the pc and when installing software. Also the sound is fine when listening to cd's that I've already up-loaded so the speaker system is fine. The pc did have a warranty and I fixed the problem once before by doing a 'system restore' though the problem returned. Since then my pc supplier have gone bust so I can't contact them again! I don't want to keep doing 'system restores' as I had a problem the last time I performed one and had to re-format my hard drive! I don't want to do that again as I have a lot of stuff stored on my pc now. I noticed that the crackling sound / jumping images may have started when I was watching a video on u-tube and put a cd in the drive at the same time. The sounds seem to clash. I hope you may be able to suggest a simple way to fix this problem. Cheers . Ray

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Re: dvd/cd drive fault

Firstly, i doubt it's the cd drive, but to be sure and start a fresh with it, go to my computer>properties>hardware>device manager and look down the list for your cd/dvd drives and click the '+' sign then highlight your dvd drive and right click to delete. Restart the pc and windows will find the drive again and install the drivers. Secondly click Start>Run then type 'dxdiag' and hit enter, this will bring up a diagnostics programme for sound and video drivers. run the test on both to see if there are any driver conflicts.

Posted on Mar 23, 2007

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