Question about Alcatel Speed Touch Home Modem

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Sudden slowdown in broadband Download speed

Alcatel Speedtouch 510 supplied by, and connected to Demon. Should be running at about 4Mbps but about a week ago I noticed a sudden drop in speed to about 150kbps !! Demons answer was "power off and on twice then wait 3 days" I have done this twice with no result.
I ran the BT test routine (it is on a BT line) which came up with the following data:-
Your DSL connection rate: 3744 kbps(DOWN-STREAM), 832 kbps(UP-STREAM)
IP profile for your line is - 135 kbps
Actual IP throughput achieved during the test was - 104 kbps

Obviously it is this "IP profile" setting which is wrong, and I am sure that there must be some way so set this correctly from my PC. I would appreciate your advice please.

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  • 2 more comments 
  • russ_mcanull Dec 16, 2008

    I have alread done this and posted the result in my question download is 110kbps and upload is 680kbps

  • russ_mcanull Dec 16, 2008

    I have already approached the provider as described in the question, with the results described there.

  • russ_mcanull Dec 16, 2008

    No, I have never heard of torrents, and never download such stuff the line is simply used as a connection for email and the odd bit of web work.

  • russ_mcanull Dec 16, 2008

    I only had two numbers in the test and I gave you both of these in my last reply.

    Does nobody know anything about the Alcatel router which lies at the heart of this problem? I can test a million times, but the answer is always the same, and Demon tells me the problem is with the router setting.

    I do intend to go over to a 20Mbps fibre connection but this is going to take until after Xmas and I would like to get some reasonable use out of my present connection until then.

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Go to this site http://www.weethet.nl/english/adsl_mxstream_alcatelhack_probs.php
they have some cool tips to help you comfigure your modem and make it faster.

Posted on Dec 16, 2008

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Hi go here, http://www.dslreports.com/stest, then run the tests on the site, if you aren't getting what you are supposed to, try the DR tcp, you can manually adjust the mtu's and the rwin, those are really the only ones you will see much improvement, but everything you need is on that sight. Are you running a router? if so use different port for your torrent as the block the default ones, let me know if you get things right, take your time, everything you need is on that site, been using it for 10 yrs, peace,Gym

Posted on Dec 16, 2008

  • George Bill
    George Bill Dec 16, 2008

    I mentioned that also in my answer if running a router you probablly need to enter the settings and manually set them to the correct ones they gave or should have provided for you. Look in the router should be something like 198.162.1.1

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This isn't so much a solution as it is a note. You obviously know quite a bit about what you're talking about so I'm assuming you have had your run-in with torrents.

A lot of broadband companies, both DSL and cable (I use comcast) are putting a choke on users downloading torrents. This is their legal solution to legal ramifications from "allowing" their customers to download music, apps, etc illegally.

Hypothetically speaking, since torrents are not encouraged, the only way to circumnavigate the problem is to download from encrypted users only. Usually in preferences.

Posted on Dec 16, 2008

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Again insert the ip adress and check out.it also happens in more traffic at that particular time on that particular site also call the service vendor for this issue.

Posted on Dec 16, 2008

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Hi,
Do a speed test at www.speadtest.net
I have 8MB I get around 7500 kbps

Posted on Dec 16, 2008

  • 1 more comment 
  • Ekse Dec 16, 2008

    Hi, I would like to see your results from www.speedtest.net you can copy a link from the results and attach it to this page as a link.


    Thanks.

  • Ekse Dec 16, 2008

    Your DSL connection rate: 3744 kbps(DOWN-STREAM), 832 kbps(UP-STREAM)




    3744 kbps is correct for 4MB which is around 4000 kbps. Seems there is no problem.

  • Ekse Dec 16, 2008

    there should be a reset button in the modem, hold it down for 30seconds to restore the factory default settings incase you have somekind of a ip profile which limits the speed to 130Kb/s

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How can I obtain a user guide for Acatel optus one touch 250 P/N16513 corded phone?


Optus Network Approved modem and equipment list
If you are supplying your own DSL modem and/or telephone filters, you must ensure they meet the requirements
below before connecting them to the OptusNet DSL network. Connection of unapproved equipment is prohibited.
The modem list contains equipment that has been certified by manufacturers as having passed interoperability tests
r
equired for use on a DSL network. If your modem make and model isn't listed below,
call Optus Customer Service for further information on
1300 309 333.
F
ully supported by OptusNet DSL Broadband Customer Service, the OptusNet DSL Broadband Installation CD-ROM will automatically
c
onfigure this modem.
D-Link ADSL Modem 302G
The OptusNet DSL Broadband Installation CD-ROM provides detailed information to manually configure these modems, and OptusNet
DSL Broadband Customer Service will provide limited connection support for them.
(Equipment Certification date in brackets)
F
or modems and routers other than those above, OptusNet DSL Broadband provides only the network connection settings needed for
manual configuration. While this equipment can be used on the OptusNet DSL Network, no OptusNet DSL Broadband Customer Service
will be provided for connection configuration or equipment-related connection difficulties.
Alcatel SpeedTouch - 510 ADSL Modem (15.01.2003)
Alcatel SpeedTouch - 530 ADSL Modem (15.01.2003)
Alcatel SpeedTouch Pro - 4 port (10.09.2001)
Alcatel SpeedTouch Pro - Firewall (09.10.2001)
Alcatel SpeedTouch PCNIC (04.08.2000)
Alcatel SpeedTouch USB (04.08.2000)
Askey/Dynalink - ALE 070 (08.01.2001)
Askey/Dynalink - ALH 110 (21.03.2001)
Askey - RTA100 ADSL Modem (25.10.2002)
Billion Electric - BIPAC-711 CE ADSL Modem (25.10.2002)
Cisco WIC - 1ADSL-DG (30.06.2003)
Cisco 827 (19.02.2001)
Cisco 827H (11.07.2002)
Cisco 827-4V (19.02.2001)
Cisco 837 (01.04.2003)
Cisco SOHO77 (29.11.2001)
Cisco SOHO77H (11.07.2002)
Cisco SOHO97 (01.04.2003)
D-Link ADSL Modem - DSL 100D (08.08.2001)
D-Link ADSL Modem - DSL 500 (08.08.2001)
D-Link ADSL Modem - DSL 504 (08.08.2001)
Efficient Networks - C10 Communications - Speedstream 3060 (08.01.2001)
Efficient Networks - C10 Communications - Speedstream 4060 (08.01.2001)
Efficient Networks - C10 Communications - Speedstream 5260 (08.01.2001)
Efficient Networks - Siemens - Speedstream 5400 (07.04.2003)
Efficient Networks - C10 Communications - Speedstream 5660 (21.03.2001)
Efficient Networks - C10 Communications - Speedstream 5667 (10.09.2001)
Efficient Networks - C10 Communications - Speedstream 5861 (21.03.2001)
Juni NetAce - ADSL USB Modem (15.01.2003)
Juni NetElite 2000ES - ADSL 4 port Modem (15.01.2003)
Juni/Samsung SAM-215 USB Modem (18.07.2001)
Juni/Samsung SAM-335A Ethernet Modem (18.07.2001)
NetComm ADSL Modem - BusinessSmart (08.08.2001)
NetComm ADSL Modem - USB - NB1200 (27.08.2002)
NetComm ADSL Router Modem - NB1300 (20.11.2002)
Open 501r ADSL Router Modem (05.04.2002)
Alcatel - Central, Part No. 3AU 04804 AAAA
Alcatel - In-Line, Part No. 3AU 04805 ABAA
Askey/Dynalink - In-Line, DT60-002BA
C10 Communications - Dynamic - In-Line, C10290
C10 Communications - In-Line, C10611 & C10611T
C10 Communications - In-Line, C10645 & C10645T
C10 Communications - In-Line, C10610
Te
l
ephone Equipment - Central, TE-ACP20AUS01
C10 Communications - In-Line, C10211
C10 Communications - In-Line, C10111
C10 Communications - In-Line, C10145
C10 Communications - In-Line, C10245
D-Link - Central, DSL-10SP
D-Link - Central, DSL-10CF
D-Link - In-Line, DSL-10MF
Alcatel SpeedTouch Home
Alcatel SpeedTouch Pro
D-Link ADSL Modem - DSL 200
D-Link ADSL Modem - DSL 300
D-Link ADSL Modem - DSL 300+
D-Link ADSL Modem - DSL 302G
OptusNet DSL Broadband
Optus supplied modem
Optus preferred modems
List of all other certified modems/routers
List of certified filters/splitters
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