I have a Siemans Gigaset 8825.It was working just fine, but now, all of the sudden, when it answers, it says, “Enter mailbox 124” then it repeats that message, then it finally gives the message we have recoded (the part we actually want it to do).The problem is no caller knows what enter mailbox 124 means, and they just hang up.There are no multiple mailboxes – just the one.How do I get it back to just simply giving my personal recoded message?
Try checking to see if Auto Attendent has been activated at the base. Auto Attendant acts as a virtual (though confusing!) operator if you have multiple mailboxes activated. When it's off, Mailbox 1 should be the default and just play your recorded greeting only.
P.S. I had a similar problem and figured out it was actually saying mailbox Enter Mailbox 1 to 4. ;) Hope this Helps!!
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Some Gigaset phones have an option to have the answering machine play an outgoing message only without taking a message. You should check your settings and make sure you don't have yours set up this way. This could also happen if the memory for the answering machine is full so that it cannot record any more messages.
I have the same phone system, and *think* you may be able to fix the problem by adjusting the amount of rings before answer on each unit. This assumes there is an auto answer system engaged. Hope that helps some.
If your system was working fine, and it all of a sudden started doing this, it sounds like your base has taken a surge of some kind. Your base needs replacing. You can try re-registering the handsets, but from my experience the problem is fatal. Now if this is a new installation and the handsets never work yet on the base, you just need to register them. You can download the manuals or get tech tips at Siemens website, gigaset FAQ pages.
You can download the manual from the link below:
You will find how to use the answer phone remotely on page 60.
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