Question about HP DVD1040e DVD-RAM Burner

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HP DVD 1040 external lightscribe

My lightscribe worked once and the last 2 dvd's I tried to scribe are completely smeared. I am using the software from lightscribe site template labeler with designs from the site also. I haven't changed anything, it just doesn't scribe? Any ideas? Thanks in advance Brand new HP lightscribe dvd1040e external 20x multiformat DVD writer. First time use did not print the images or text dark enough to be legible. Tried a second time, and even worse.

Any thoughts?

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  1. Clean Drive: commercial cd/dvd cleaner + air compressed can with narrow pipe inserted into device to reach lens.
  2. Update you sw from http://www.lightscribe.com/ (Control panel, diagnostic tool, application)
  3. be sure service is started: as Administrator go to Control panel/Administrative tools/Services
    double-click on Lightscribe Service, and if it says disabled change it to automatic, then "start service" in the left pane if is already started and set to automatic stop and restart it you don't have to reboot to see results.
It worked for me on HP6710b with internal drive and with liteon external burner

Posted on Jan 19, 2009

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  1. Clean Drive: commercial cd/dvd cleaner + air compressed can with narrow pipe inserted into device to reach lens.
  2. Update you sw from http://www.lightscribe.com/ (Control panel, diagnostic tool, application)
  3. be sure service is started: as Administrator go to Control panel/Administrative tools/Services
    double-clickon Lightscribe Service, and if it says disabled change it to automatic,then "start service" in the left pane if is already started and set toautomatic stop and restart it you don't have to reboot to see results.
It worked for me on HP6710b with internal drive and with liteon external burner

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