Question about HP Scanjet 4200c Flatbed Scanner

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Scan function will not work on my hp 4200 series

The copy and print functions work fine, but no matter what I try on two different mac laptops it will not work. What should I do? I see that other people are having similar problems, but I cannot find a solid answer on what to do.

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  • Anonymous Feb 13, 2009

    My scanner won't work either. Makes me very annoyed with HP folks. The last HP printer I had broke down so I replaced it with this "freebie" that came with my Mac. Now I can't scan. Ugh!!



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5 Suggested Answers

  • 2 Answers

SOURCE: HP Solutions Center can not communicate with HP 3500c Scanner

Had exact same problem. Went to HP site and they said to check "add or remove programs" functions (in control panel) and if there are multiple copies of HP software to download their fix. I checked, had multiple copies, downloaded patch and all worked well again.

Posted on Nov 06, 2008

  • 12 Answers

SOURCE: hp 2700 series all in one printer scanning issues

Hi .
Let me first explain that the scanning softwareis seperately loaded into the computer which is called as Digital Imaging. Try the step below:
1. try scanning from scanners and cameras - 2 errors might pop up if it does not scan - an error occurred communiating with the scanning device / no HP device detected.
2. start - programs - locate for a software loaded called HP Solution Centre / HP Director.Open the software if loaed and try to scan from there. If its not loaded then insert th installation cd and click on Install more software - full.
3. In HP solution Centre / Director click setting - scan settings - scan to ..... setup - see that both the columns of front panel and available destination list should be having some icons into it (you can add and delete from any column as desired - but none should be empty)
Click the link below to ssist you with relevant troubleshooting -

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=40990&lc=en&cc=us&dlc=en&product=420428&lang=en

If none of the above work then try uninstalling and re-installing the printer software all over again

Posted on Apr 13, 2008

  • 359 Answers

SOURCE: HP c3150 has stopped scanning under mac os 10.5.4

Mac released v10.5.4 on June 30, 2008. The latest Mac driver on the HP site (http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=219&lc=en&dlc=en&cc=us&lang=en&product=1146336) was dated January 2008.

If you are using / have used the "Full Feature Software", per the HP guidance issued at http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00652016&dlc=en&product=1146336, the All-in-One software should be uninstalled prior to installing an update to the operating system in order to prevent potential future issues. [This is included for your information, as if the product is on your system, it may help to remove it.]

It would appear that perhaps HP has not yet caught up with Mac on this one. I would suggest using the "Contact HP" link from the driver page listed in the first paragraph. The online chat is often fairly quick, especially if there is a definite answer (as in "we haven't updated that driver yet"). If there is a workaround, perhaps using a driver from another printer with some particular option(s) chosen, they will have it in their database. However, I believe that is the only manner in which this problem may be definitively resolved.

If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred and/or more details regarding the situation, and I will gladly help you until we have reached a definitive solution. Thank you for using and rating FixYa!

Posted on Sep 18, 2008

  • 45 Answers

SOURCE: hp scanjet will not copy to print

FROM HP, searched and found after three or four weeks of unresolved solutions .. and that's fixed the problem !!

Solution Follow the steps below:

  1. Click Start , then Printers and Faxes .
  2. Right-click the system default printer and click Properties .
  3. On the General tab, right-click the default printer and click Copy .
  4. Click Cancel to exit.
  5. Click Start and then click Run .
  6. In the Run dialog box, type regedit and click OK . WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Hewlett-Packard cannot guarantee that problems resulting from the incorrect use of the Registry Editor can be solved. Use Registry Editor at your own risk. It is strongly recommended that you make a backup copy of the Registry before you edit it. For information about how to edit the Registry, view the "Changing Keys And Values" help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" help topics in Regedit32.exe.
  7. In the Registry Editor window, click Edit , then click Find... , and search for the following key: HKEY_CURRENT_USER\Software\Hewlett-Packard\DigitalImaging\hpfccopy .
  8. Double-click Printer in the right pane.
  9. In the Edit String window, paste the printer name as it appears in the Registry under Value data (for example, hp photosmart 8400 series) .
  10. Click OK and close the Registry Editor.
  11. Press Copy on the scanner. The default printer connected to the system should normally print the scanned document.
Cause This issue occurs when the default printer or the list of printers is not recognized on the hpfccopy function in the Current User section of the Registry.

Posted on Oct 12, 2008

  • 1 Answer

SOURCE: the picture that i scan is not clear

My Canon Scanner says to clean the glass window with Alcohol, let dry, to get rid of the lines. I haven't tried it yet, but they list it as a Maintence procedure.

Posted on Nov 19, 2008

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Please visit the following HP web link:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01796879&lc=en&dlc=en&cc=uk&lang=en&product=90764

:) Dr Tony

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1 Answer

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1 Answer

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Just posted two solutions to my problems. see here.

http://www.fixya.com/support/t134648-scanner_not_working

Hope it helps

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