Question about HP Scanjet 4200c Flatbed Scanner
The copy and print functions work fine, but no matter what I try on two different mac laptops it will not work. What should I do? I see that other people are having similar problems, but I cannot find a solid answer on what to do.
Had exact same problem. Went to HP site and they said to check "add or remove programs" functions (in control panel) and if there are multiple copies of HP software to download their fix. I checked, had multiple copies, downloaded patch and all worked well again.
Posted on Nov 06, 2008
Let me first explain that the scanning softwareis seperately loaded into the computer which is called as Digital Imaging. Try the step below:
1. try scanning from scanners and cameras - 2 errors might pop up if it does not scan - an error occurred communiating with the scanning device / no HP device detected.
2. start - programs - locate for a software loaded called HP Solution Centre / HP Director.Open the software if loaed and try to scan from there. If its not loaded then insert th installation cd and click on Install more software - full.
3. In HP solution Centre / Director click setting - scan settings - scan to ..... setup - see that both the columns of front panel and available destination list should be having some icons into it (you can add and delete from any column as desired - but none should be empty)
Click the link below to ssist you with relevant troubleshooting -
If none of the above work then try uninstalling and re-installing the printer software all over again
Posted on Apr 13, 2008
Mac released v10.5.4 on June 30, 2008. The latest Mac driver on the HP site (http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=219&lc=en&dlc=en&cc=us&lang=en&product=1146336) was dated January 2008.
If you are using / have used the "Full Feature Software", per the HP guidance issued at http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00652016&dlc=en&product=1146336, the All-in-One software should be uninstalled prior to installing an update to the operating system in order to prevent potential future issues. [This is included for your information, as if the product is on your system, it may help to remove it.]
It would appear that perhaps HP has not yet caught up with Mac on this one. I would suggest using the "Contact HP" link from the driver page listed in the first paragraph. The online chat is often fairly quick, especially if there is a definite answer (as in "we haven't updated that driver yet"). If there is a workaround, perhaps using a driver from another printer with some particular option(s) chosen, they will have it in their database. However, I believe that is the only manner in which this problem may be definitively resolved.
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Posted on Sep 18, 2008
FROM HP, searched and found after three or four weeks of unresolved solutions .. and that's fixed the problem !!
Solution Follow the steps below:
Posted on Oct 12, 2008
My Canon Scanner says to clean the glass window with Alcohol, let dry, to get rid of the lines. I haven't tried it yet, but they list it as a Maintence procedure.
Posted on Nov 19, 2008
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